Fraud Operations Manager

Radar•New York, NY

1d•$120,000 - $130,000•Hybrid

About The Position

Radar is seeking a Fraud Operations Manager to help customers in banking, financial technology, online marketplaces, and real-money gaming maximize their use of Radar’s location-based anti-fraud solutions. The role works cross-functionally to support configuration of Radar’s fraud rules engine, alerting, and reporting; help stakeholders adopt new back-office features; surface fraud and operational insights through data analysis; and optimize customer implementations of fraud products. As Radar expands into banking, fintech, and marketplace verticals, the manager will bring non-gaming fraud expertise to Radar’s back office and customer support. The position reports to the Fraud Operations Lead and is based at Radar’s Flatiron, NYC headquarters. Employees work in the office Monday through Thursday and may work remotely on Fridays.

Requirements

3–5 years of experience in fraud operations, risk, or trust and safety at a bank, fintech, payments company, or online marketplace.
Familiarity with geolocation software and experience using location data.
Experience with SQL to query and analyze data, diagnose root causes, and recommend operational or product improvements.
Strong ability to explain complex fraud problems to technical and non-technical stakeholders, including communicating why particular fraud vectors matter to non-fraud stakeholders.

Nice To Haves

Advanced experience with Google Sheets or Excel, Metabase, Tableau, Looker, or similar tools.

Responsibilities

Establish deep familiarity with Radar’s functionality and back-office user experience to help customers make effective use of the platform.
Identify, analyze, and document anomalous or fraudulent end-user behavior, and recommend platform optimizations to address it.
Serve as a fraud-vector subject-matter expert for internal Radar teams and external customer fraud and risk teams.
Use AI and other automation tools to analyze labeled datasets and extract attributes that refine Radar’s anti-fraud modeling.
Develop an understanding of end-user journeys across customers and map fraud vectors to specific action patterns.
Monitor fraud trends across core verticals and help customers stay ahead of bad actors.
Own fraud and risk relationships for an assigned account portfolio, lead recurring fraud syncs, and partner with Customer Success and Solutions Engineering teams to strengthen customer relationships.
Inform the creation of new Radar product capabilities and the optimization of existing capabilities to address customer needs.