Fraud Analyst

Origin Bank•Ruston, LA

1d•Onsite

About The Position

A Fraud Analyst I is responsible for the day-to-day monitoring of account activity to prevent, deter, detect and investigate acts of fraud committed against the bank and its customers.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Basic knowledge of computer applications such as the Internet, Outlook, Microsoft Word, Microsoft Excel and banking software.
Ability to use basic office machines including 10-key, computer keyboard, telephone, fax machine and copy machine.
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor.
Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Community Trust.

Nice To Haves

Bachelor's degree (B. A.) from a four-year college or university
At least two years of experience in a financial institution with a thorough knowledge of general fraud prevention and an understanding of banking business functions and processes

Responsibilities

Process a high volume of fraud alerts daily and weekly using the banks fraud detection software. Including but not limited to alerts for check fraud, deposit fraud, ACH fraud, wire fraud, elder abuse fraud, kiting and unusual activity.
Investigates possible fraudulent activity that has been detected through the fraud detection software, the bank’s core system, and business units of the bank.
Opens fraud cases with the appropriate information in Verafin once fraud has been discovered.
Appropriately responds in a timely manner to a high volume of emails and phone calls received from bank employees and others needing assistance.
Process signature validation alerts daily.
Reviews and investigates all debit card reorders with a recent address change.
Review and process mobile deposits daily to detect and prevent fraud while also ensuring endorsement requirements are met.
Completes necessary steps when mobile deposit fraud is detected by restricting accounts and online banking access, placing holds, creating fraud alerts in the fraud monitoring system, and notifying account officers.
Reviews and investigates Remote Deposit Capture transactions on the Limit Exception Report for high-risk deposit customers.
Follows up with account officers of fraudulent accounts and other departments to make sure necessary steps are taken to reduce exposure and have the account closed.
Reviews the external transfer relationship report, and emails account officers to have them verify the new relationships with the customer.
Investigates and takes necessary steps to recover funds when a fraud loss occurs.
Request updates on outstanding bank to bank claims on a regular basis.
Retrieves and reviews surveillance footage regarding fraud related matters.
Reviews ATM deposits for possible fraud and takes necessary steps if fraud occurs.
Reviews cases involving potential abuse of vulnerable adults. Reports cases to Adult Protective Services or Elder Protective Services as needed.
Reviews emails from FIS Risk Management regarding potential fraudulent Zelle or Bill Pay items. Requests bankers to verify questionable transactions with the customer as needed.
Works incoming and outgoing Zelle disputes within the FIS Customer Service Tool (CST).
Reviews hourly deposit report to ensure proper holds were placed on high-risk items.
Assist with select debit card dispute duties if needed.