Fraud Analyst

Till Financial•New York, NY

1d•$70,000 - $105,000•Remote

About The Position

Family banking has a distinct fraud profile. Minor cardholders face unauthorized transactions they didn’t initiate or don’t recognize. Parent account owners are targets for identity theft and account takeover. And “friendly fraud,” (often a kid spending without their parent’s knowledge), requires careful review and a sensitive resolution. Despite this, Till has one of the lowest dispute rates among all partners at our sponsor bank (Coastal Community Bank), and we intend to keep it that way as we scale. As Till’s Fraud Analyst, you will own fraud detection throughout the customer lifecycle transaction monitoring, and suspicious activity investigation, reporting directly to the Head of Compliance. This is a hands-on role with real ownership from day one. We are looking for someone who will take responsibility for fraud outcomes end-to-end — investigating suspicious activity, identifying gaps in our detection, and partnering with Product and Engineering to make Till’s controls better. The right person will be intellectually curious, comfortable with ambiguity, and excited to build something rather than simply maintain it. As Till’s in-house Compliance function grows, this role is positioned to grow with it.

Requirements

4+ years of experience in fraud operations, financial crimes, AML compliance, or banking operations.
Working knowledge of BSA/AML fundamentals — SARs, UARs, OFAC, CIP/CDD — and an interest in deepening that expertise.
Strong analytical mindset; comfort working with transaction data, identifying patterns, and explaining your reasoning in writing.
Clear written communication — case narratives, escalation memos, and process documentation are core deliverables.
High attention to detail and the judgment to flag ambiguous cases for escalation rather than rubber-stamping.
Comfort operating in a fast-paced, evolving environment.
Bachelor's degree required.
Candidates must be authorized to work in the United States. Till Financial is not able to sponsor employment visas (e.g., H-1B) at this time.

Nice To Haves

Hands-on experience with Sift, Socure, Cognito, Plaid, Astra, Zendesk, or comparable fraud, identity, and customer support tooling.
Familiarity with sponsor-bank-model fintech operations (BaaS).
Experience drafting SARs or UARs.
Experience reviewing identity documentation for authenticity.
SQL or basic data tooling familiarity (Metabase or comparable).
ACAMS, CFE, or in-progress certification.

Responsibilities

Monitor real-time and batch transaction queues for suspicious or anomalous activity.
Investigate fraud alerts generated by internal rules engines and third-party tools (e.g. Sift, Astra, Plaid).
Suspicious activity escalation and reporting; maintain audit-ready case records.
OFAC screening review at onboarding and continuously.
Track fraud trends and propose rule-tuning to reduce false positives without sacrificing detection.
Identify gaps in our fraud detection program and propose process improvements.
Coordinate with Customer Service (via Zendesk) on account holds, dispute resolutions, and Reg E timelines.
Partner with Product and Engineering on customer-facing fraud controls, and surface fraud risks early in the product development cycle.
Support BSA/AML audits, regulatory exams, and internal testing.
Cross-coverage on identity verification and KYC reviews (Cognito), Plaid name-mismatch reviews, and watchlist administration as needed.
Prepare recurring fraud metrics and loss reporting for leadership.