Fraud Analyst I - Communications Mon-Fri 11:00 am to 8:00 pm Sat 9:00am- 3:00 pm

Fifth Third Bank • Cincinnati, OH

9d • Onsite

About The Position

The Fraud Analyst I is a cross-functional position within Fraud Operations and may support Fraud Detection, Fraud Communication, or Domestic Collections based on staffing and business needs. The role analyzes and decisions fraud alerts, communicates with bank customers and personnel, and processes fraud check dispute claims. It also supports Fraud Operations leadership in developing policies and procedures to enhance processes and reduce fraud risk.

The role is accountable for managing risk in accordance with the Bank’s policies and risk appetite, escalating concerns, and helping deliver a positive customer experience. The position is on-site in Cincinnati, Ohio. The posted schedule is Monday through Friday, 11:00 a.m. to 8:00 p.m., and Saturday, 9:00 a.m. to 3:00 p.m.

Requirements

• One to three years of experience in fraud, banking, investigative work, or a related field is preferred.
• Associate’s degree or equivalent work experience.
• Strong analytical, problem-solving, multitasking, and conflict-resolution skills.
• Strong oral and written communication skills, including the ability to communicate effectively with internal and external customers about fraud matters.
• Functional understanding of federal and state laws and regulations related to fraud, as well as bank fraud industry trends.
• Proactive in identifying potential concerns and following up to resolve them.
• Excellent teamwork, interpersonal, and relationship-building skills.
• Ability to make decisions and recognize when to escalate matters to management.
• Ability to collaborate, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work accurately and on time.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Review, analyze, and decision fraud detection system alerts according to departmental policies, processes, and procedures.
• Communicate directly with customers and bank personnel about fraud risk and concerns, and provide fraud education as needed.
• Open and prepare fraud cases.
• Escalate fraud-related matters requiring supervisory engagement.
• Provide fraud-related support and work with the Bank’s first line of defense.
• Work with business units to understand alerted activity and ensure compliance with laws.
• Meet scheduling and time-tracking expectations.
• Meet performance, quality, and customer service standards.
• Assist Fraud Operations leadership in developing policies and procedures to improve processes and reduce fraud risk.
• Perform other duties as required.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree