Account Resolution Specialist - Mon–Fri 8:00 AM – 5:00 PM
About The Position
The Account Resolution Specialist reports directly to the Senior Account Resolution Specialist and supports the Area Vice President and the locations for which they are responsible. The position helps improve cash collections and days sales outstanding (DSO), working closely with the AR Invoicing and Cash Applications teams to provide a positive customer experience. The role supports accounts receivable collections and operations for a portfolio spanning approximately 40,000 customers and more than $200 million in annual revenue. It requires prioritizing, planning, and working cross-functionally. The ideal candidate is familiar with accounting procedures and can manage daily financial transactions end-to-end. A preferred candidate has working knowledge of collections methodologies and/or a strong customer service background, and is familiar with interactions among accounting systems, operating systems, and invoicing.
Requirements
- Knowledge of business ethics, including practices, behaviors, and applicable laws, rules, and regulations governing proper business conduct; ability to demonstrate ethical behavior in diverse situations.
- Experience modeling business processes.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and presentation skills.
- Energetic, self-starting approach with a focus on obtaining results.
- Ability to multitask, work under tight deadlines, and adjust quickly to changing priorities.
- Ability to collaborate across teams and work independently to meet deadlines and produce deliverables.
- Technical skills including Microsoft Office Suite, Excel, PowerPoint, and Outlook.
- A college degree or at least 2 years of related professional experience.
Nice To Haves
- Strong working knowledge of current collections methodologies and/or a strong customer service background.
- Familiarity with interactions among accounting systems, operating systems, and invoicing.
- Familiarity with accounting procedures and ability to manage daily financial transactions end-to-end.
Responsibilities
- Monitor an assigned portfolio of clients.
- Become familiar with client billing guidelines for assigned portfolios.
- Troubleshoot non-payment using appropriate procedures, including skip tracing, dunning letters, collection calls, and emails.
- Review the portfolio regularly to ensure past-due receivables are addressed and uncollected accounts are escalated appropriately.
- Work with field teams, sales management, and Customer Service to resolve billing disputes and assist with collections.
- Attend monthly meetings with AVPs and DOOs concerning aging performance and problem accounts.
- Review policies and procedures and suggest improvements where appropriate.
- Build and maintain strong relationships across departments and with internal and external customers.
- Assist in creating productivity standards.
- Research and resolve customer problems and complaints involving billing, cash application, and account issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
