Account Resolution Specialist - Mon–Fri 8:00 AM – 5:00 PM

VRC Companies Careers•Memphis, TN

About The Position

The Account Resolution Specialist reports directly to the Senior Account Resolution Specialist and supports an Area Vice President and their assigned locations. The role helps improve cash collections and Days Sales Outstanding (DSO) metrics, working closely with the Accounts Receivable (AR) Invoicing and Cash Applications teams to provide a strong customer experience. The position supports the management of AR collections and operations for approximately 40,000 customers and more than $200 million in annual revenue. It requires prioritization, planning, and cross-functional collaboration. The preferred candidate has familiarity with accounting procedures and can manage daily financial transactions end to end.

Requirements

A college degree or at least 2 years of related professional experience.
Basic experience with business ethics, including knowledge of practices, behaviors, laws, rules, and regulations governing proper business conduct and the ability to demonstrate ethical behavior in diverse situations.
Experience modeling business processes.
Strong analytical and problem-solving skills.
Excellent communication, interpersonal, and presentation skills.
Ability to work as a highly energetic self-starter focused on results.
Ability to multitask, work under tight deadlines, and adjust quickly to changing priorities.
Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables.
Technical skills including Microsoft Office Suite, Excel, PowerPoint, and Outlook.

Nice To Haves

Strong working knowledge of current collections methodologies and/or a strong customer service background.
Familiarity with interactions between accounting systems, operating systems, and invoicing.
Familiarity with accounting procedures and the ability to manage daily financial transactions end to end.

Responsibilities

Monitor an assigned portfolio of clients.
Become familiar with client billing guidelines for assigned portfolios.
Troubleshoot non-payment using appropriate procedures, including skip tracing, dunning letters, collection calls, and emails.
Review the portfolio regularly to ensure receivables are addressed and uncollected accounts are escalated appropriately.
Work with field teams, sales management, and Customer Service to resolve billing disputes and obtain collection assistance.
Attend monthly meetings with AVPs and DOOs regarding aging performance and problem accounts.
Review policies and procedures and suggest improvements where appropriate.
Build and maintain strong relationships across departments and with internal and external customers.
Assist in creating productivity standards.
Research and resolve customer problems and complaints involving billing, cash application, and account issues.