Franchise Onboarding Partner, FHS, US West

Restaurant Brands International•Jacksonville, FL

4h•Hybrid

About The Position

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. The Franchisee Onboarding Partner is responsible for assisting all new franchisees with their New Restaurant Opening or Acquisition. Firehouse Subs is one of the fastest growing brands in North America and new franchisees are a core part of the strategy. Day-to-day involves coordinating new franchisee training and the opening training of their first restaurant. The Franchisee Onboarding Partner works closely with Firehouse Subs franchise owners’ leadership teams to help guide them through the process and ensure that they are ready and prepared for their restaurant opening. The Franchisee Onboarding Partner is also responsible for ensuring that franchisees operate within Firehouse Subs standards and policies.

Requirements

Must be able to travel throughout Canada to help facilitate the pre-opening “Boots on the ground” training for the team members and staff prior to the opening.
5+ years of operations experience in QSR, retail, food & beverage, or similar industry
Strength in building and developing relationships with clients, colleagues, business partners.
Skilled in root-cause problem solving methodologies.
Ability to present operational information both orally and written (PowerPoint)
Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Responsibilities

Partnering with new franchisees and their teams to assist with their onboarding and guide them through the restaurant training and opening process.
Coordinating and scheduling the new franchisees training through a CTR (Certified Training Restaurant).
Following up with both the training franchisee and the CTM (Certified Trainer Manager).
Consulting with, advising, and providing support to franchisees by being the brand liaison, connecting them with vendors and other brand departments to ensure that they meet their deadlines.
Developing effective professional relationships with the franchisees, their team members, and management team, to enable a productive and efficient pre-opening training.
Developing effective professional relationships with FBP’s (Franchise Business Partner) to enable a great support system for the onboarding and training of the new franchisee.