Franchise HR Technology & Solutions Partner

Right At Home•Omaha, NE

3h•Hybrid

About The Position

Right at Home is seeking an experienced Franchise HR Technology & Solutions Partner to serve as the primary subject-matter expert and central coordinator for HR-related vendor service relationships supporting its franchise network. The role owns day-to-day administration, implementation, integration, support, reporting, and continuous improvement for designated Franchise People Strategy systems and vendor programs. It works with franchisees, office staff, vendors, and corporate teams to improve technology adoption, data accuracy, process efficiency, and user experience. The position helps reduce reactive troubleshooting, preserves the strategic capacity of Franchise People Strategy Business Partners, and ensures HR solutions are effectively implemented, supported, and sustained. It provides practical guidance on HR and recruiting technologies and services, supports franchisee onboarding and training, manages vendor relationships and account administration, and analyzes system and vendor information to inform decisions and improve workflows. Right at Home describes a casual work environment with hybrid work availability, flexible time off, parental leave, competitive pay, and other benefits. The company values Authenticity, Accountability, Approachability, Collaboration, and Integrity, and uses the EOS approach to support transparency and accountability. Applicants must be authorized to work in the United States without current or future employment-based visa sponsorship; employment is contingent on maintaining valid work authorization.

Requirements

Bachelor of Arts in Business Administration, Human Resources, Information Systems/Information Technology, or equivalent years of work experience.
At least 3 years of experience in a national or multi-organization environment.
Previous ATS and HRIS/payroll experience.
Smartsheet experience, including forms, dashboards, and automations.
Proficiency in Microsoft Office software, including SharePoint, Word, PowerPoint, Excel, and Outlook.
Strong knowledge of human resources best practices, industry standards, and HR compliance.
Strong HR generalist knowledge combined with high technology aptitude and the ability to quickly learn, navigate, and troubleshoot HR systems.
Ability to communicate effectively with HR, technology, and vendor subject-matter experts and translate complex HR concepts, processes, and systems into clear guidance for audiences with varying HR and technical experience.
Must be authorized to work in the United States without the need for current or future employment-based visa sponsorship and maintain valid work authorization throughout employment.

Nice To Haves

Franchising experience.
Previous home care or healthcare experience.
Familiarity with artificial intelligence (AI) tools in a professional environment.

Responsibilities

Uphold and demonstrate Right at Home's core values.
Serve as the primary subject-matter expert and point of contact for designated HR and recruiting technologies.
Provide expertise in applicant tracking systems (ATS), human resource information systems (HRIS), and payroll technologies and processes.
Help franchisees understand HR solution processes and services, including benefits administration, performance management, rewards and recognition, training, onboarding, and compliance.
Help franchisees evaluate and use recruiting technology in line with their business needs and Right at Home best practices.
Establish franchisee onboarding processes aligned with Right at Home best practices and designated software requirements.
Develop in-depth knowledge of approved HR technology and service vendors.
Guide franchisees and office staff on ATS use, recruiting workflows, platform features, and system questions.
Lead education and onboarding for new, resale, and expanding franchise locations through Right Start calls, training sessions, and other programs.
Coordinate ATS account setup, transitions, changes, cancellations, renewals, and related account administration.
Liaise among franchisees, vendors, and corporate teams to resolve system, website, and integration challenges across People Strategy vendors.
Manage ongoing vendor relationships, including recurring meetings, issue escalations, action-item tracking, and follow-up.
Participate in prospective vendor demonstrations and manage pilot and testing groups when evaluating multiple solutions.
Maintain accurate vendor updates and franchisee records in the CRM and other tracking software.
Reconcile vendor account information with internal records and coordinate corrections, billing documentation, renewals, and cancellations with stakeholders.
Develop and maintain vendor presentations, implementation guides, transition resources, workflow documentation, and job aids.
Deliver HR technology training and presentations to corporate stakeholders through Right Start, webinars, network calls, and other learning opportunities.
Work cross-functionally with corporate subject-matter expert teams to support technology implementation and adoption.
Collect and analyze system, support, adoption, recruiting, and vendor information; develop reports, identify trends, and support decision-making.
Identify opportunities to simplify workflows, improve integration, reduce duplicate or manual work, strengthen data accuracy, and improve the franchisee user experience; coordinate process updates with the Franchise People Strategy team for incorporation into coaching.
Perform special projects and other duties as assigned.