Franchise Business Coach

Neighborly•Waco, TX

12d•Hybrid

About The Position

As a Franchise Business Coach on the Mr. Rooter team, you will provide operational support to franchise owners, from assisting with day-to-day operations to guiding strategic planning. You will communicate with the franchisor about franchisee status and provide feedback on the franchise system, analyze performance data to identify areas for improvement, coach and motivate franchisees, and ensure franchise owners comply with franchisor rules and regulations. This is a full-time hybrid role with a Monday–Friday schedule from 8:00 AM to 5:00 PM CT. Office locations are 500 E John Carpenter Fwy, Irving, TX, and 1010 N University Parks Drive, Waco, TX. Pay is competitive and commensurate with experience. Comprehensive benefits are available through Neighborly Benefits, along with equity and bonus opportunities. The role involves typical office working conditions. Physical demands include standing and sitting in an office environment, seeing, hearing, and communicating effectively, using standard office equipment and computers, and lifting or moving equipment, supplies, and materials weighing up to 25 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Requirements

A bachelor’s degree or a combination of education and equivalent experience.
Five years of experience in franchise or business consulting, or as a small business owner.
Understanding of business profit and loss and how to drive profitability.
Knowledge of a variety of field operations concepts, practices, and procedures.

Responsibilities

Provide operational support to franchise owners, including assistance with day-to-day operations and strategic planning.
Communicate with the franchisor about franchisee status and provide feedback on the franchise system.
Gather and analyze data to track franchisee performance and identify areas for improvement.
Motivate and coach franchisees by providing feedback, helping them set goals, and celebrating successes.
Enforce franchise compliance by ensuring franchise owners follow the franchisor’s rules and regulations.