Franchise Business Coach

College Hunks Hauling Junk and Moving - Corp Office

3d•Remote

About The Position

As a Franchise Business Coach with College H.U.N.K.S. Hauling Junk & Moving, you will serve as a trusted business partner to a portfolio of franchise owners, helping them strengthen operations, accelerate revenue growth, improve profitability, and build sustainable businesses. You will work collaboratively with franchise partners, virtually and in the field, to analyze performance, identify opportunities and barriers, and create actionable plans that drive measurable improvement. Using scorecard-based coaching, financial analysis, strategic planning, and consistent accountability, you will help franchise owners execute the College H.U.N.K.S. Way and apply best practices across operations, marketing, people, financial management, and customer experience. The role requires building strong relationships, having candid conversations, challenging the status quo, and holding partners accountable to agreed-upon goals. Success is measured by the growth, profitability, operational excellence, and customer experience of the franchise partners you support. The portfolio typically includes 25–36 locations, with size varying by region. You will complete the FBC readiness plan and take ownership of your portfolio within 30 days of hire. The position is remote and requires regular field travel, including driving more than 100 miles when necessary and overnight travel approximately one week per month. Travel frequency may vary with business needs and portfolio locations.

Requirements

Franchise experience as a franchise owner, franchise general manager, or franchise field consultant/business coach.
Experience owning or coaching to a P&L in a multi-unit service business.
Demonstrated ability to coach, influence, and hold business owners or operational leaders accountable for results.
Business and financial acumen, including ability to interpret P&Ls, cash flow statements, KPIs, and other performance data, and develop forecasts and business plans with franchise partners.
Strong communication, facilitation, and relationship-building skills.
Analytical, solutions-oriented ability to diagnose performance challenges and translate findings into actionable plans.
Project and time management skills to manage multiple franchise partners, priorities, and deadlines.
Confidence navigating challenging conversations, influencing without direct authority, and gaining commitment to action.
Strong negotiation and problem-solving skills.
Comfort using CRM, KPI dashboard, and AI-assisted coaching platforms to track performance and commitments.
Working knowledge of grassroots and digital marketing strategies and their impact on local business performance.
Continuous-improvement mindset and genuine interest in helping entrepreneurs and business owners succeed.
Ability to work within a standardized coaching framework and cadence while tailoring the approach to individual franchisee needs.
Ability to learn systems, data, and franchise relationships quickly enough to own a portfolio within the first 30 days.
Ability to travel regularly to franchise partners, including driving more than 100 miles when necessary and overnight travel approximately one week per month.

Nice To Haves

Bachelor’s degree preferred; an equivalent combination of education and 4+ years of relevant experience will be considered.
Experience in home services, moving, or junk removal is strongly preferred.
Experience with FranConnect and Harmonyze is a plus.

Responsibilities

Serve as a business coach and strategic resource for a portfolio of franchise locations, typically 25–36 locations depending on the region.
Complete the FBC readiness plan and take full ownership of the portfolio within 30 days of hire.
Coach franchise partners toward measurable improvements in revenue, profitability, cash flow, operational performance, and customer experience.
Drive accountability through scorecard-based coaching, action plans, and consistent follow-through aligned with the College H.U.N.K.S. Way.
Analyze business and financial performance indicators to identify trends, opportunities, and barriers to growth.
Review and interpret P&Ls and cash flow statements and translate insights into practical recommendations.
Use KPI dashboards and AI-assisted coaching tools to prioritize opportunities, track commitments, and tailor coaching conversations.
Partner with franchise owners to develop annual financial forecasts and business plans using historical performance, system benchmarks, and brand goals.
Conduct regular on-site coaching visits to assess operations, strengthen relationships, and support performance improvement.
Lead structured weekly coaching sessions ("Huddles") with franchise partners, supporting accountability and follow-through.
Coach franchise partners on best practices in operations, marketing, talent, customer experience, and financial management.
Identify obstacles to franchisee success and work with internal teams to develop solutions.
Monitor portfolio health and escalate at-risk locations using financial and operational warning signs.
Own pre-opening readiness and onboarding for newly awarded franchise partners in the portfolio, ensuring financial and operational readiness before launch.
Participate in new franchisee training and support the development of training programs, tools, and resources.
Collaborate with other Franchise Business Coaches to share insights, identify trends, and connect franchise partners with internal subject matter experts.
Document field insights and provide actionable feedback to help evolve brand standards and best practices.
Maintain timely, thorough records of franchisee interactions, commitments, and follow-up activities in FranConnect.
Contribute to team priorities, quarterly initiatives, operations manual development, and strategic projects.
Perform other duties as assigned.