Franchise Operations Coach

Corp Office•Tampa, FL

5d•Hybrid

About The Position

The Franchise Operations Coach guides new franchise partners from signing their franchise agreement through opening and their first 60–90 days of operations. The role helps partners develop the systems, habits, and confidence needed for a successful launch, and develops and facilitates practical training for new partners and the broader franchise system. The coach also provides focused, intensive support to established locations facing significant performance challenges. Working within Training & Operations Support and partnering closely with Franchise Business Coaches (FBCs) and Brand Central teams, the role uses performance data to create clear action plans, strengthen execution of College HUNKS standards, and support the company’s commitment to Building Leaders and delivering an exceptional customer experience. The position requires regular travel for openings, site visits, training events, and operational audits. Flexible work-from-home options are available.

Requirements

3–5 years of experience in franchise operations, field operations, multi-unit support, business coaching, training, or a comparable role.
Experience analyzing KPIs, diagnosing operational performance gaps, and developing actionable improvement plans.
Experience designing and facilitating engaging virtual and in-person training for adult learners.
Strong written communication, documentation, CRM recordkeeping, reporting, and operational handoff skills.
Ability and willingness to travel regularly for openings, site visits, training events, and operational audits.
Ability to collaborate across teams, influence franchise partners, and manage multiple priorities without direct people-management authority.

Nice To Haves

Strong project-management skills across multiple partners, opening timelines, stakeholders, and deadlines.
Experience within a franchise system or related service operations environment.

Responsibilities

Own and continually improve the pre-opening journey, resources, checklists, and milestones from franchise signing through launch.
Coordinate opening readiness with franchise partners and Brand Central teams, including supplies, systems setup, schedules, and cross-functional support needs.
Coach new franchise partners on operational execution, performance milestones, and corrective actions throughout their first 60–90 days after opening.
Develop and facilitate effective virtual and in-person onboarding and ongoing systemwide training, with measurable learning and business outcomes.
Monitor key performance indicators and ramp-up progress, identify gaps early, and implement clear, prioritized action plans.
Maintain accurate CRM records, partner communications, opening milestones, and complete, on-time pipeline and performance reporting.
Prepare and deliver documented handoffs to assigned FBCs, including opening history, ramp results, outstanding issues, and next steps.
With oversight, provide extended, intensive task-force coaching, site visits, and operational audits for established locations requiring support beyond the standard FBC cadence.
Partner with the assigned FBC to stabilize operationally deficient locations, restore operational disciplines, and transition operational coaching back to the FBC.