Franchise Business Partner
About The Position
The Franchise Business Partner works directly with Hana Brands franchisees to help them deliver consistent positive sales growth, build positive customer and retailer relationships, and comply with product quality, food safety, and Hana Brands program requirements. The role supports franchise operations and growth, including grand openings, site assessments, local permit support, competition analysis, franchisee recruitment, and ongoing education on quality procedures. It also supports execution of food safety routines and operational standards across assigned locations. The position involves travel to locations in the assigned area, including long-distance domestic travel of up to 75%. Physical work may take place on retail floors, at kiosk locations, in field environments, and in food manufacturing or production settings.
Requirements
- 5–7 years of food-related experience and/or franchise operations business management experience.
- Understanding of food quality control principles, food safety regulations, and food production processes.
- Valid driver’s license and acceptable driving record in accordance with company policy.
- Ability to travel to locations in the assigned area, including long-distance domestic travel of up to 75%.
- Strong technology skills, including proficiency in Microsoft Office Suite and franchise business technology, and adaptability to new technologies.
- Ability to work independently, manage multiple priorities, and adapt to change in a fast-paced environment.
- Ability to lead in company standards and best practices.
- Ability to stand and walk for extended periods, including on retail floors, at kiosk locations, or in field environments.
- Ability to lift, carry, push, or pull materials weighing up to 40 pounds, with or without reasonable accommodation.
- Ability to bend, reach, squat, and use hands and arms to handle materials, tools, or equipment.
- Ability to work in environments with temperature variations, noise, and production activity typical of food manufacturing or field operations.
- Ability to perform repetitive motions and maintain physical stamina for daily operational activities.
- Ability to drive a motor vehicle safely for work-related travel between sites, customer locations, or vendor facilities, sometimes for extended periods.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Drive like-for-like and comparable sales growth through product assortments, daily production targets, and planning for calendar events that can increase retailer foot traffic.
- Ensure franchisees purchase expected raw materials from Hana Brands and follow specifications in production manuals.
- Encourage franchisees to engage with customers near sushi display cases and drive positive consumer feedback through Medallia.
- Support grand opening efforts, site assessments, local permit support, competition analysis, and other activities needed for successful openings.
- Foster retailer partner relationships and promptly address concerns.
- Ensure proper execution of the company Food Safety Plan and GPM programs.
- Support daily, weekly, and monthly food safety checks, including monitoring production and SSOP, and pre- and post-operation procedures.
- Educate franchisees on quality procedures, including sensory evaluation and adherence to product specifications and recipes.
- Support new franchisee recruitment by engaging franchisees at other retailers.
- Ensure franchisees maintain fully stocked cases, sushi displays, cut fruit offerings, and in-store meal selections by 9:00 AM and replenish them by 5:00 PM.
- Ensure franchisees complete assigned Yoobic missions daily.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
