Franchise Account Representative

WM•Los Angeles, CA

2d•Hybrid

About The Position

The Franchise Account Representative manages a large portfolio of franchise accounts in the City of Los Angeles area, with an emphasis on public-sector compliance and waste diversion. The role uses a consultative account-management approach to build customer relationships, establish appropriate services, and help customers comply with franchise requirements and city contracts. It provides guidance on recycling and diversion programs, including RecycLA, and serves as a liaison between customers and internal teams. The position primarily operates in the field, with some time in a professional office environment.

Requirements

Bachelor's degree (accredited), or a high school diploma or GED (accredited) and one year of sales experience.
One year of relevant sales or account-management experience resulting in successfully obtaining customer appointments.
Current, active state-issued driver's license.

Nice To Haves

Experience in public-sector or municipal contracts.
Strong time-management skills and attention to detail.
Ability to build rapport, navigate compliance requirements, and support customers in meeting diversion goals.

Responsibilities

Conduct regular site surveys and, where appropriate, work with Waste Assessors to determine trash, organics, manure, and recycling service levels.
Recommend franchise-compliant waste diversion strategies, waste management and recycling services, bin sizes and locations, and collection frequency.
Introduce and explain services and franchise contract fee structures to customers, and assist with diversion goal-setting and decision-making.
Add and arrange services as needed, conduct on-site customer training, and resolve customer issues and objections during site visits.
Intercede with internal departments, including Billing, Customer Service, Operations, and Dispatch, to address customer needs and provide service.
Apply knowledge of contract obligations, pricing, diversion, reporting, operations, and franchise rates to support customer decisions and ensure applicable contract fees are captured.
Educate customers and their employees about recycling, food rescue, resource recovery, and applicable City, State, and Federal mandates.
Work with customers to implement services, increase recycling, and reduce contamination.
Identify potential organizations and partners involved in food rescue and resource recovery.
Cultivate community partnerships by attending and participating in public events, organizational meetings, and other programs on behalf of the company.
Manage an assigned portfolio of major accounts by maintaining rapport and regular communication and addressing customer needs.
Perform other duties as assigned.