Associate Franchise Account Manager
About The Position
The Associate Franchise Account Manager supports regional expansion through third-party partners and helps ensure the company’s global brands are represented consistently while remaining locally relevant. The role supports an Account Manager with the daily operations of overseeing and managing Territory Partners, contributes to process improvements that support sustainable channel growth, and helps establish consistency through training and tools. The team builds relationships with internal functional teams, regional offices, and third-party partners to align on priorities and growth strategies. The role helps provide partners with the framework to represent the brands effectively in their territories, reach their unique customers, and drive growth across brands and genders. This position is based at the Global Home Office in Columbus, Ohio.
Requirements
- Bachelor’s degree or related experience.
- At least 2 years of prior experience working in corporate retail.
- Understanding of the retail product development timeline and calendar.
- Experience working effectively in cross-functional teams and with external partnerships.
- Strong communication skills, including comfort presenting.
- Motivation by business profitability and business growth.
- Strong organizational skills and ability to manage multiple simultaneous workstreams.
- Curiosity and eagerness to creatively solve problems.
- Proficiency in Microsoft Office, especially Excel, PowerPoint, and Word.
- Desire to learn and hunger for more.
Nice To Haves
- Franchise experience.
Responsibilities
- Support the Account Manager in coordinating all aspects of Franchise partner relationships.
- Review channel performance metrics and revenue forecasts in collaboration with franchisees, finance, and regional teams.
- Work with the Account Manager to address Franchise partner concerns promptly and collaboratively find solutions.
- Assist in managing complex strategies across multiple internal and external teams and build trust with partners.
- Collaborate cross-functionally and engage franchisees with a solutions-oriented mindset.
- Identify and drive process improvements to support sustainable growth across the total channel.
Benefits
- Incentive bonus program.
- 401(k) savings plan with company match.
- Annual companywide review process.
- Flexible spending accounts.
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Associate assistance program.
- Paid parental and adoption leave.
- Fertility and adoption benefits through Carrot.
- Mental health and wellness app access through Headspace.
- Paid Caregiver Leave.
- Mobile stipend.
- Paid time off and one paid volunteer day per year.
- Work-from-anywhere days on Mondays and Fridays for most roles, plus six work-from-anywhere weeks per year.
- Seven associate wellness half-days per year.
- Onsite fitness center.
- Merchandise discount on all company brands.
- Career advancement opportunities and promotion from within.
- Access to Associate Resource Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
