Associate Franchise Account Manager
About The Position
The Associate Franchise Account Manager supports the Account Manager in the daily operations of overseeing and managing Territory Partners. The role helps coordinate franchise partner relationships, review channel performance and revenue forecasts, address partner concerns, and manage strategies across internal and external teams. It also contributes to evolving processes, training, and tools to support sustainable growth and consistent brand representation that remains locally relevant. The role works closely with internal functional teams, regional offices, and third-party partners to align priorities and growth strategies. The position is located at Abercrombie & Fitch Co.’s Global Home Office in Columbus, Ohio.
Requirements
- Bachelor’s degree or related experience.
- At least 2 years of prior experience working in corporate retail.
- Understanding of retail product development timelines and calendars.
- Experience working effectively in cross-functional teams and with external partners.
- Strong communication skills, including comfort presenting.
- Organizational skills and ability to manage many simultaneous workstreams.
- Proficiency in Microsoft Office, especially Excel, PowerPoint, and Word.
Nice To Haves
- Franchise experience.
- Motivation by business profitability and business growth.
- Curiosity and eagerness to creatively solve problems.
- Desire to learn and hunger for more.
Responsibilities
- Support the Account Manager in coordinating all aspects of franchise partner relationships.
- Regularly review channel performance metrics and revenue forecasts in collaboration with franchisees, finance, and regional teams.
- Work with the Account Manager to address franchise partner concerns promptly and collaboratively find solutions.
- Assist in managing complex strategies across multiple internal and external teams.
- Build trust and collaborate with internal and external partners, including franchisees.
- Drive process evolution when needs are identified to support sustainable growth across the channel.
- Support consistent brand representation and partner success through frameworks, training, and tools.
Benefits
- Incentive bonus program.
- 401(k) savings plan with company match.
- Annual companywide review process.
- Flexible spending accounts.
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Associate assistance program.
- Paid parental and adoption leave.
- Fertility and adoption benefits through Carrot.
- Access to the Headspace mental health and wellness app.
- Paid caregiver leave.
- Mobile stipend.
- Paid time off and one paid volunteer day per year.
- Work-from-anywhere days on Mondays and Fridays for most roles, plus six work-from-anywhere weeks per year.
- Seven associate wellness half-days per year.
- Onsite fitness center.
- Merchandise discount on all company brands.
- Career advancement opportunities and promotion from within.
- Access to Associate Resource Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
