framing manager

Michaels Stores • Southington, CT

10d • $18 - $23 • Onsite

About The Position

The Framing Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales, supports customers in designing memorable solutions for their art, and works with the Store Manager to plan workload and deliver high-quality framing on time.

The Framing Manager supports store operations by overseeing assigned inventory, shrink, and safety processes; serving as Manager on Duty; and helping ensure adherence to company procedures, programs, policies, and standards. The role also supports team hiring, onboarding, coaching, training, talent development, and performance management, while modeling respectful and positive conduct.

This position works in a public retail store. The environment may include stock rooms that are not climate controlled and occasional outdoor work. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The listed total base pay range is $18.25–$23.30, and the position may be eligible for overtime compensation in accordance with applicable laws.

Requirements

• Basic computer skills.
• Ability to perform regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager with leading and managing adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Lead the delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve personal key performance indicators and manage the framing team toward their role KPIs.
• Review sales and production workload and build plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development; participate in team performance management; and use leadership competencies for continued self-development.
• Partner daily with Managers on Duty regarding framing expectations and other framers.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a role model.
• Participate in truck unloading and stocking processes, ensuring standards are followed and completed within budget.
• Follow Standard Operating Procedures and company programs and help ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts and partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed