Framing Manager

Michaels • Vista, CA

5d • Onsite

About The Position

The Framing Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales, helps customers develop memorable framing solutions for their art, and supports the Store Manager in ensuring store procedures, company programs, policies, and standards are followed. The Framing Manager plans framing workload with the Store Manager, delivers high-quality solutions on time, manages team performance and assigned inventory, shrink, and safety processes, and serves as Manager on Duty. The position also supports hiring, onboarding, training, coaching, and development activities, while assisting customers and contributing to store operations, including truck unloading, stocking, and omnichannel processes.

The role is based in a public retail store. Public areas are climate controlled, while some stockrooms may not be. Some outdoor work may be required when retrieving carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The stated total base pay range is $17.75–$23.10, and the position may be eligible for overtime in accordance with applicable state and local laws.

Requirements

• Basic computer skills.
• Ability to bend, lift, carry, reach, and stretch regularly; move throughout the store; remain standing for long periods; and lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
• Meet applicable federal, state, and local legal requirements for the job (for applicants in the U.S.).

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures (SOPs), company programs, applicable laws, policies, and standards; hold the team accountable for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Lead the delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve personal key performance indicators (KPIs) and manage the framing team toward its role KPIs.
• Review sales and production workload and build plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in team performance management activities.
• Partner daily with MODs on expectations for framing and other framers.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking to ensure standards are followed and completed within budget.
• Follow SOPs and company programs and help ensure a safe environment.
• Acknowledge customers, help locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed