Retail Fragrances Sales Associate, Arbor Place - Full Time

Macy's•Douglasville, GA

7h•$15 - $20•Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage. You help deliver a seamless shopping experience by building meaningful connections, anticipating customer needs, and providing thoughtful service. The role includes preparing and maintaining the sales floor, learning about sales goals, new arrivals, top sellers, trends, and promotions, and engaging customers through friendly, personal conversations. You maintain a shoppable space by merchandising merchandise, handling damages and testers, returning select merchandise to vendors, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits, help customers complete their purchases, and collaborate with colleagues to serve customers and the community. You work toward sales goals and continually learn and improve. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate comfortably with customers and colleagues.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome and engage customers, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools; promote new product launches, events, offers, and loyalty benefits.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Meet and surpass daily sales goals through exceptional service.
Maintain a clean, organized, polished, and shoppable sales floor.
Merchandise new receipts, process damages and testers, return select merchandise to vendors, update signs and pricing, and support merchandise moves.
Maintain inventory, hygiene, and compliance standards.
Use point-of-sale technology and digital or mobile selling tools to process transactions and enhance the shopping experience.
Review sales goals and stay informed about arrivals, top-selling products, trends, promotions, and vendor education.
Collaborate with and support colleagues across the Beauty team.
Attend to customers' needs through checkout and close interactions with a sincere thank-you.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice