Retail Fragrances Sales Associate, Walt Whitman - Full Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You provide personalized fragrance recommendations based on customers’ styles, moods, and preferences; demonstrate and sell fragrances and related beauty products; and educate customers about fragrance notes, layering techniques, and usage. You build meaningful customer connections, anticipate needs, and contribute to a seamless shopping experience. The role includes preparing and maintaining the sales floor, reviewing sales goals and product information, engaging customers, merchandising and caring for inventory, processing merchandise returns and damages, updating signs and prices, and supporting merchandise moves. You promote loyalty benefits, work collaboratively with colleagues, pursue sales goals, and continue learning about products, promotions, and trends. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules or procedures in English.
- Ability to engage customers warmly, assess their preferences, demonstrate fragrances, and offer tailored recommendations.
- Ability to use point-of-sale technology and digital tools.
- Ability to meet the physical requirements of the position, including talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome and engage customers, assess their fragrance preferences, demonstrate products, and provide tailored recommendations.
- Sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
- Build customer relationships and loyalty using clienteling tools; promote product launches, events, offers, and loyalty benefits.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Meet and surpass daily sales goals through exceptional service.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Keep the sales floor clean, organized, and shoppable; merchandise new receipts and support merchandise moves.
- Process damages, testers, and selected merchandise for return to vendors; update signs and pricing.
- Maintain inventory, hygiene, and compliance standards.
- Use point-of-sale technology, cash registers, handheld equipment, and digital selling tools to complete transactions and enhance the customer experience.
- Collaborate with the Beauty team and colleagues, and participate in sales events and ongoing product training.
- Provide a courteous checkout and closing experience, including thanking customers.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
