Fragrance & Beauty Advisor - Chestnut Hill, MA

CHANEL•Chestnut Hill, TN

2d•$25 - $31•Onsite

About The Position

The Fragrance & Beauty Advisor is a CHANEL brand ambassador and an essential member of the Fragrance & Beauty community. The advisor provides elevated, consistent service to every client, creates welcoming and respectful interactions, builds lasting relationships and loyalty, and contributes to business results through sales and client recruitment and retention. The role requires strong product knowledge, enthusiasm for cosmetics and fragrance, and the ability to provide seamless support across in-store and online channels. The advisor shares CHANEL’s heritage and product knowledge with clients and colleagues, participates in seasonal education seminars, and uses the Inside Beauty learning application to apply ongoing training. The position is full-time, in-store and in-person, with extended periods of standing and the ability to lift up to 5 lbs. The anticipated base pay range is $25 to $30.90 per hour; variable compensation may also be offered.

Requirements

Ability to thrive in a team environment and work collaboratively.
Understanding of and passion for client experience.
Excellent communication skills.
Articulate, knowledgeable, and passionate about cosmetics and fragrance.
Ability to lift up to 5 lbs. and stand for extended periods.
Ability to work full-time in-store and in person.

Nice To Haves

Foreign language skills.
Artistry skills.
Direct brand experience.
Passion for CHANEL Beauty products and the House of CHANEL, its history, product offerings, and social and cultural initiatives.
Curiosity and desire to learn and grow professionally within CHANEL.

Responsibilities

Provide superior service to every client through the CHANEL service ritual.
Build client relationships and loyalty through personal connection and trust.
Contribute to business growth and sales targets through product and service sales, data capture, and client recruitment and retention.
Attend seasonal seminars hosted by Education Executives and use the Inside Beauty learning application daily to apply learnings.
Maintain an omni-channel mindset and create a seamless client experience between in-store and online channels.
Address and resolve client situations according to company philosophy and standards, partnering with appropriate teams when needed.
Understand upcoming events and involve clients through introductions and demonstrations.
Share knowledge of the CHANEL brand, its heritage, and know-how with clients and teammates.
Understand business challenges, client needs, and the surrounding market.
Keep the work area clean, tidy, hygienic, and professional, and follow Visual Merchandising guidelines.
Communicate regularly with the team and manager, and demonstrate ethics and integrity.
Treat others respectfully, acknowledge cultural differences, and remain willing to learn from them.

Benefits

Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership.
Paid vacation, holidays, sick days, and volunteer days.
401(k) and other incentives.
Medical, dental, vision, virtual care through MDLIVE, One Medical, Flexible Spending Accounts for health care and dependent care, a Health Savings Account, and an Employee Assistance Program.
Life insurance, Accidental Death & Dismemberment, Short Term Disability, and Long Term Disability.
Health Advocate and International Business Travel Accident & Medical coverage.
Commuter transit and parking benefits.
Employee Resource Groups.
Annual time off for volunteering through CHANEL Community and matching of employee donations to select charitable organizations.
Career development programs, coaching, and online and live classes.