Fragrance & Beauty Advisor - Roseville, CA
About The Position
The Fragrance & Beauty Advisor is a CHANEL brand ambassador and an essential member of the Fragrance & Beauty community. The advisor provides elevated service, helps clients feel welcome and confident, builds lasting relationships, and contributes to business results. The role requires a strong understanding of CHANEL and its products, emotional intelligence, and the ability to create consistent, extraordinary experiences for internal and external clients. This is a full-time, in-store position requiring an in-person presence to support client sales and service. The advisor works collaboratively with the team, maintains a clean and professional work area, and is expected to stand for extended periods and lift up to 5 lbs.
Requirements
- Ability to thrive in a team environment and work collaboratively.
- Understanding of and passion for client experience.
- Excellent communication skills.
- Articulate, knowledgeable, and passionate about cosmetics and fragrance.
- Ability to lift up to 5 lbs. and stand for extended periods.
- Ability to work full-time in-store and in person.
Nice To Haves
- Foreign language skills; preferred but not required.
- Artistry skills and direct brand experience.
- Passion for CHANEL Beauty products and the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
- Curiosity and desire to learn and grow professionally within CHANEL.
Responsibilities
- Provide superior service to every client through the CHANEL service ritual.
- Build client relationships and loyalty through personal connection and trust.
- Contribute to business growth by achieving sales targets and using product, services, and data capture to recruit, loyalize, and retain clients.
- Attend seasonal education seminars and use the Inside Beauty learning application daily to apply learnings.
- Support an omni-channel client experience across in-store and online channels.
- Address and resolve client situations according to company philosophy and standards, partnering with appropriate teams as needed.
- Understand upcoming events and involve clients through introductions and demonstrations.
- Share knowledge of the CHANEL brand, heritage, and know-how with clients and colleagues.
- Understand business challenges, client needs, and the surrounding market.
- Keep the work area clean, tidy, hygienic, and professional, and follow visual merchandising guidelines.
- Communicate regularly with the team and manager, maintain a positive attitude, and demonstrate ethics and integrity.
- Treat others with respect, acknowledge cultural differences, and remain willing to learn from them.
Benefits
- Wellbeing resources, including dedicated paid time off for wellbeing and a Wellbeing fund.
- Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership.
- Paid time off, including vacation, holiday, sick, and volunteer days.
- 401(k) and other incentives.
- Healthcare offerings, including medical, dental, vision, virtual care, One Medical, flexible spending accounts, a health savings account, and an employee assistance program.
- Life insurance, accidental death and dismemberment coverage, short-term disability, and long-term disability.
- Health Advocate services and international business travel accident and medical coverage.
- Commuter transit and parking benefits.
- Potential variable pay, bonus potential, benefits, and/or perks, subject to eligibility and company terms.
- Employee Resource Groups.
- Paid time off annually to volunteer through CHANEL Community and matching of employee donations to select charitable organizations.
- Career and leadership development programs, coaching, and online and live classes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
