About The Position

The Fragrance Associate (also referred to as a Fragrance Advisor) drives sales and delivers a positive customer experience through excellent service, client relationship building, product demonstrations, and customized recommendations across multiple fragrance brands. The role calls for enthusiasm for the fragrance and beauty industry, a competitive drive, and confidence working in a fast-paced environment. This is an hourly, part-time position. The associate builds customer loyalty and memorable store experiences, supports sales and store objectives, and helps maintain product presentation and beauty hygiene standards. The role also supports omnichannel fulfillment, store operations, and asset protection while contributing to a positive team culture. Additional duties and qualifications may apply.

Requirements

  • Dedication to customer service and drive to achieve store objectives.
  • Skills and experience to perform the role, with a commitment to continuous learning.
  • Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
  • Self-directed, able to work with minimal supervision in a deadline-driven environment.
  • Excellent communication skills.
  • Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
  • Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
  • Ability to regularly move around all store areas and remain accessible to customers.
  • Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

  • Take ownership and initiative in achieving store objectives and personal and store key metrics.
  • Build genuine relationships with teammates, vendors, customers, and the community to create memorable store experiences.
  • Build customer loyalty through excellent service, clienteling tools, and tailored product advice and recommendations.
  • Execute promotions, special events, and customer outreach to maximize performance and drive sales.
  • Use selling tools and digital devices to provide a seamless omnichannel experience and communicate inventory, assortment, and product details.
  • Use training tools and feedback to build product knowledge, suggestive-selling behaviors, and expertise in industry tips and fragrance trends.
  • Encourage repeat client interactions as a knowledgeable and trusted resource.
  • Merchandise and replenish products in a timely manner.
  • Maintain visual merchandising, signing, and beauty hygiene standards in line with vendor and company directives.
  • Build connections with teammates, share knowledge, and celebrate individual and team achievements.
  • Adapt and respond flexibly to changing circumstances.
  • Assist with other tasks as assigned to support selling and store operations.
  • Support store fulfillment and asset protection by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following safety guidelines.
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