About The Position

The Fragrance Associate drives sales and delivers a positive customer experience by providing excellent service, building client relationships, demonstrating products, and offering customized recommendations across multiple fragrance brands. The role calls for enthusiasm for the fragrance and beauty industry, competitive drive, and confidence in a fast-paced environment. This is an hourly, part-time position. The associate supports sales and store objectives through customer service, product knowledge, promotions, merchandising, and omnichannel selling. They also contribute to a positive team culture and assist with store fulfillment, operations, asset protection, and other assigned tasks.

Requirements

  • Dedication to customer service and motivation to achieve store objectives.
  • Skills and experience to perform the role, along with a commitment to continuous learning.
  • Ability to own assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
  • Ability to work independently with minimal supervision in a deadline-driven environment.
  • Strong communication skills.
  • Comfort using technology, including smartphones, tablet computers, and Windows-based operating systems.
  • Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
  • Ability to move regularly throughout all store areas and remain accessible to customers.
  • Ability to bend, reach, stretch, lift, carry, and move at least 40 lbs.

Responsibilities

  • Take ownership and initiative in achieving store objectives and personal and store key metrics.
  • Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
  • Deliver excellent service, use clienteling tools, and provide tailored product advice and recommendations to build customer loyalty.
  • Execute promotions, special events, and customer outreach to maximize performance and drive sales.
  • Use selling tools and digital devices to provide a seamless omnichannel experience and communicate inventory, assortment, and product details.
  • Build product knowledge and selling expertise through training, resources, and feedback; share advice on industry tips and fragrance trends and encourage repeat client interactions.
  • Merchandise and replenish products promptly, maintaining visual merchandising, signing, and beauty hygiene standards in line with vendor and company directives.
  • Support a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
  • Adapt to changing circumstances and assist with selling, store operations, and other assigned tasks.
  • Support store fulfillment and asset protection by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following safety guidelines.
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