FRA Field Resource Manager

Keolis America•Somerville, MA

20d

About The Position

The FRA Field Resource Manager leads the planning, deployment, and optimization of operational resources supporting daily commuter rail service. The role oversees ATC resource management to ensure adequate staffing and operational readiness across shifts, monitors resource utilization and performance, and coordinates with Operations, Transportation, Mechanical, and other departments to address service needs. The manager develops resource strategies to improve efficiency, reliability, and cost effectiveness; supports workforce planning through analysis of staffing trends and operational data; and leads resource-allocation responses during disruptions, emergencies, and special operating conditions. The position also ensures compliance with company policies, operating rules, regulations, and applicable labor agreements, and presents reports and recommendations to senior leadership. The role is based in a professional office or operational support environment and involves managing competing priorities in a fast-paced setting. It requires collaboration, sound judgment, problem-solving, attention to detail, and adaptability. Regular use of computers, phones, virtual meeting platforms, and standard office equipment is required. Candidates must pass pre-employment drug and alcohol screening, a favorable background check, and a physical examination.

Requirements

Bachelor's degree in Transportation Management, Business Administration, Operations Management, Logistics, or a related field; an equivalent combination of education and relevant experience may be considered.
Seven or more years of progressive experience in railroad operations, transportation management, dispatching, resource planning, or a related operational environment, including leadership experience.
Experience managing workforce allocation, operational resources, and service delivery within a 24/7 transportation or rail operations environment.
Familiarity with applicable regulatory requirements, operating procedures, collective bargaining agreements, and workforce management practices.
Demonstrated experience using operational data, performance metrics, and trend analysis to support decisions and continuous improvement.
Expertise in resource planning, workforce utilization, and operational coordination in a transportation environment.
Ability to lead, coach, and develop operational teams.
Advanced problem-solving and decision-making skills in response to service disruptions and changing operational conditions.
Effective communication, negotiation, and relationship-building skills with operational leaders, employees, and labor representatives.
Proficiency in operational reporting systems, workforce management tools, and data analysis.
Ability to sit, stand, walk, and move throughout the work environment; occasional lifting of up to 10 lbs.
Must pass pre-employment drug and alcohol screening, receive a favorable background check, and pass a physical examination.

Responsibilities

Demonstrate and adhere to Keolis Commuter Services principles of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility, and Economic Performance.
Lead the planning, deployment, and optimization of operational resources to support daily commuter rail service delivery.
Oversee ATC resource management activities to ensure adequate staffing and operational readiness across all shifts.
Monitor resource utilization, performance metrics, and service impacts, implementing corrective actions when necessary.
Collaborate with Operations, Transportation, Mechanical, and other departments to address resource needs and service challenges.
Develop and implement resource strategies that improve operational efficiency, service reliability, and cost effectiveness.
Ensure compliance with company policies, operating rules, regulatory requirements, and applicable labor agreements.
Analyze staffing trends, operational demands, and performance data to support workforce planning and forecasting.
Lead resource-allocation responses during service disruptions, emergencies, and special operating conditions.
Prepare and present reports, recommendations, and performance updates to senior leadership.
Foster a culture of safety, accountability, continuous improvement, and customer-focused service.