Fountain Worker, Junior's

Resorts World Las Vegas•Las Vegas, NV

2d•Onsite

About The Position

The Fountain Worker supports both front-of-house and back-of-house operations to provide guests with a memorable, seamless experience. The role sets the stage for guest visits through a welcoming attitude and exceptional service, delivering high-quality food and beverage service in a high-volume, fast-paced environment. The position includes greeting guests, taking and processing orders and payments using the company POS system, packaging orders with requested condiments, keeping food and products stocked and rotated, and maintaining a clean, sanitized, organized work area. The Fountain Worker responds to guest complaints and communicates issues to management as needed. Other duties include delivering beverages, including alcoholic beverages, and learning menu and drink selections to make recommendations. The worker must obtain and maintain required position-specific licenses and may use a personal mobile device for job-related operational tasks and company documents. Team Members are expected to uphold Resorts World Las Vegas’s core values and department and property standards, including responsibilities for guest experience, safety, security, and cleanliness.

Requirements

Ability to communicate effectively in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to learn and maintain full knowledge of company and department rules, regulations, policies, and procedures.
Ability to competently use a point-of-sale register.
High school diploma or equivalent.
At least 21 years of age.
At least one year of experience in the field or equivalent.
At least one year as a cashier or previous experience as a barista in a fast-paced luxury environment.
Proof of eligibility to work in the United States.
Required licenses: food handlers, alcohol awareness card, and Non-Gaming Sheriff card.
Ability to tolerate varying noise levels, temperatures, illumination, and air quality.
Ability to perform prolonged sitting or standing, bending, and reaching.
Ability to work with ready-to-eat foods.
Ability to transport, push, pull, lift, and maneuver items weighing up to 50 pounds (one section also specifies up to 20 pounds).
Eye-hand coordination.
Ability to comply with policies and procedures, job descriptions, daily memorandums, chemical labels (SDS), and other instructions.

Nice To Haves

Previous work experience in a large, luxury resort setting.
Ability to work varied shifts, including nights, weekends, and holidays.

Responsibilities

Greet and welcome guests professionally.
Process customer orders and payments using the company POS system.
Package orders according to guest preferences and include essential condiments.
Keep food items stocked and properly rotated; stock products as needed.
Provide prompt, friendly, and courteous guest service.
Resolve guest complaints to their satisfaction or communicate issues to management.
Maintain a clean, sanitized, and organized work area.
Implement and uphold Resorts World core values and property and department standards.
Obtain and maintain position-specific licenses.
Use a personal device or cellular phone for job-related operational tasks and company documents.
Deliver beverages, including alcoholic options, to guests.
Maintain knowledge of house drinks and menu items and make recommendations to dining room guests.
Maintain knowledge of food menus and selections and make recommendations to take-out guests.
Carry out other duties as assigned.
Follow team-wide responsibilities related to guest experience, safety, security, and cleanliness.