Founding Strategy & Operations

Arceus•San Francisco, CA

8h•Onsite

About The Position

Arceus is hiring a Founding Operations professional to build and run the systems that support its AI-native law firm. This in-person role in San Francisco will help scale operations across the operations and legal teams, customer support, legal delivery, and other company functions. The position offers the opportunity to establish the operational backbone of the company, create repeatable processes, and take on broad responsibility in a fast-growing organization. The role involves cross-functional coordination between Legal, Customer Success, and go-to-market teams; supporting the customer operating experience; enabling legal delivery through process optimization; identifying and resolving operational and customer friction; and handling general operations. The successful candidate is expected to work with urgency, take ownership of outcomes, document and systematize processes, and consistently deliver at a high standard. The posting states that the role requires working 12 or more hours per day, six days per week, including weekends.

Requirements

4–6 years of work experience in management consulting, investment banking, or a similar analytical, high-performance environment.
Relentless work ethic; the role requires working 12 or more hours per day, six days per week, including weekends.
Ability to thrive in a high-bar environment where people are expected to go above and beyond.
Track record of owning outcomes from start to finish and reliably following through.
Exceptional organization and discipline, with a tendency to document and systematize work.
Ability to work at an exceptionally fast pace and deliver with urgency.
Resilience and resourcefulness in responding to setbacks.
High agency, ownership, ambition, curiosity, and a positive attitude.
Strong attention to detail and ability to manage multiple workstreams without dropping tasks.
Ability to identify manual, ad hoc, or fragile processes and improve them through systems and automation.
Clear documentation skills so others can run documented processes.

Nice To Haves

Startup or high-growth company experience.

Responsibilities

Drive cross-functional processes, including handoffs, scheduling, service-level tracking, reporting, and coordination between Legal, Customer Success, and go-to-market teams.
Support the customer operating experience through satisfaction tracking, follow-up, and process improvements across the customer journey.
Enable legal delivery by supporting the legal team and driving cross-functional process optimizations so lawyers can focus on legal work.
Identify where operations and customers encounter friction, and drive product and process changes to address it.
Handle general operations, including billing, vendors, scheduling, and office needs.
Take on other work needed to keep the company moving quickly.
Build and run operational systems, document processes, and make work repeatable.