Founding Customer Strategy Lead

Bonfire Analytics • New York City, NY

14h

About The Position

Bonfire Analytics is a healthcare go-to-market insights platform whose mission is to accelerate adoption of healthcare technology and treatments for the patients who need them most. It supports healthtech companies, including digital health, medical device, and biotech companies, with commercialization and go-to-market strategies using advanced analytics and comprehensive datasets.

The Founding Customer Strategy Lead will be one of Bonfire's earliest hires and own a portfolio of customers end to end. This person will build trusted customer relationships, understand customer goals, and turn healthcare data into useful business answers. The role does not require a data scientist or healthcare background, but calls for strong people skills, comfort with data, daily use of AI tools, and eagerness to learn. The position offers significant ownership and the opportunity to make an impact from day one.

Requirements

• At least 2 years of experience in a customer-facing role, such as customer success, account management, consulting, strategy and operations, or an analytical role with substantial customer exposure.
• Comfort working with data and working knowledge of SQL, or demonstrated ability to learn it quickly.
• Ability to sanity-check numbers before sharing them with customers.
• Regular use of AI tools to work more effectively and interest in expanding how they are used.
• Excellent communication skills and genuine customer empathy, including the ability to build relationships naturally and explain technical topics in plain language.
• Eagerness to learn and grow at an early-stage startup, take ownership, and pick up new skills quickly.
• No healthcare experience is required; curiosity and the ability to learn the domain quickly are important.

Nice To Haves

• In-person work in Bonfire's NYC, FiDi office is preferred.

Responsibilities

• Serve as the primary point of contact for a portfolio of customers and set the plan for each account.
• Lead customer onboarding, training, and regular check-ins.
• Scope customer requests, use Bonfire's data to produce findings, and package them into clear customer-ready reports and presentations.
• Use AI tools as a core part of data analysis and deliverable creation, and help customers get the most out of Bonfire's AI-powered products.
• Share customer feedback with the team to help shape the product and analytical playbooks.

Benefits

• Competitive salary and equity.
• Benefits.
• Significant ownership and autonomy to shape how the company delivers value to customers.
• High career growth potential as Bonfire grows.
• Collaborative, mission-driven culture focused on improving healthcare outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed