Founding Customer Success
About The Position
Open Standard is hiring its first Customer Success Leader to bring major banks, payment companies, and fintechs onto the Open USD platform. The role owns partner relationships from signing through integration, launch, and subsequent growth, serving as the primary contact and guiding partners through each stage. The position works closely with product teams at founding partners, including Stripe, Coinbase, Visa, and Mastercard, and helps turn signed partnerships into active, engaged adopters. It also shapes the partner experience and improves onboarding and the product based on partner feedback.
Requirements
- Experience onboarding partners at a payments network, stablecoin issuer, or banking-as-a-service platform.
- Experience in a network or marketplace business where facilitating connections between participants was part of the role.
- Sufficient technical fluency to lead integration calls without a dedicated solutions engineer.
Nice To Haves
- Additional technical expertise to independently own integration conversations.
Responsibilities
- Coordinate with Legal, Product, Compliance, and integration teams to launch new partners quickly.
- Develop tailored growth plans with partners, including defining how Open USD fits their business, projecting first-year transaction volumes, and identifying success drivers.
- Lead quarterly reviews with partner leadership.
- Connect partners across the network to foster collaboration and unlock value.
- Serve as the primary point of contact for partners after signing, managing launch announcements and reporting questions and involving internal teams such as Finance, Legal, and Product as needed.
- Build and maintain partner-level forecasts to guide Liquidity, Finance, and Product planning.
- Improve onboarding and the product by turning partner experiences into best practices and enhancements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
