Founding Product Designer

Urban Ridge Supplies•New York, NY

25d•$175,000 - $250,000•Hybrid

About The Position

Casap is hiring its Founding Product Designer to define how humans and AI agents interact inside financial institutions. This new frontier for UX requires establishing interaction patterns, setting the craft bar, and building a design system that helps the team move faster. The designer will work closely with engineers, customers, and founders to simplify complicated workflows without sacrificing accuracy or capability. The role involves observing dispute and fraud teams at banks and credit unions in person, translating real work into new agent workflows, and redesigning banking processes such as provisional credit, evidence gathering, chargeback filing, and merchant response review. The designer will also create and present keynotes, board decks, and published perspectives to help banks understand agentic transformation. Prototyping may be done in Figma, code, or AI tools, depending on what communicates an idea fastest. Casap is a Series A startup developing an AI-native disputes automation and fraud prevention platform. The role is hybrid and based in the San Francisco or New York office, with in-office work on Mondays, Wednesdays, and Fridays. Base pay is $175,000–$250,000 per year. The compensation package also includes equity for full-time roles, benefits, and bonuses or commission plans where applicable.

Requirements

At least 6 years of experience designing and shipping products, including meaningful experience with enterprise, B2B, or workflow-heavy software.
Experience designing enterprise workflows and interest in rethinking them with agentic AI.
Experience working directly with engineers and customers to design new flows and ability to handle ambiguity.
Experience building design systems that help a team work faster, and ability to explain the impact.
Experience designing complex, information-dense interfaces and simplifying them without weakening their capabilities.
Exceptional craft and systems thinking, including the ability to explain design decisions and determine when to use, create, or remove patterns.
Strong written and visual storytelling skills, with experience presenting to customers, executives, or industry audiences.
Genuine experience integrating AI agents into design and build workflows, with the ability to discuss the impact.

Nice To Haves

Experience in financial services, payments, fraud, or another highly regulated domain.
Experience as an early or solo designer at a startup.
Ability to ship code or experience as a design engineer.
Familiarity with fraud systems, payment infrastructure, or chargeback processes.

Responsibilities

Establish patterns for how people supervise, correct, and hand work to AI agents in high-stakes financial workflows.
Redesign workflows for provisional credit, evidence gathering, chargeback filing, and merchant response review.
Visit banks and credit unions to observe dispute and fraud teams and turn their work into agent workflows.
Create and present keynotes, board decks, and published points of view about agentic transformation for banks.
Work directly with engineers and customers on new flows from problem definition through pixel-level polish.
Prototype rapidly in Figma, code, or AI tools.