Founding Communications Lead

Listen Labs•Schenectady, NY

8d•Hybrid

About The Position

Listen is building the future of AI-powered customer understanding, and we need someone who can help polish and amplify the story we tell about ourselves. You’ll work directly with our Head of Marketing and leadership team to build Listen’s communications foundation across media, executive storytelling, announcements, employer brand, and internal and external narrative. This role is for a sharp, polished, high-judgment communications professional who knows how to turn company momentum into clear, credible stories. You’ll help us earn attention from tech and B2B media, prepare executives to tell the story well, and make sure our message is consistent across every important audience. This is a senior IC role with high ownership. You’ll likely replace much of what a PR agency would traditionally do, while building the communications function from the ground up.

Requirements

Min. 5–8 years in communications, PR, media relations, executive communications, journalism, or related roles.
B2B SaaS communications experience is important.
You are an excellent storyteller with strong instincts for what makes something newsworthy, credible, and memorable.
You have real communications experience, ideally in B2B SaaS, tech, AI, enterprise software, or a high-growth startup environment.
You are polished and high-judgment, with the ability to work directly with founders, executives, reporters, customers, analysts, and candidates.
You can write clearly and quickly across many formats: pitches, announcements, founder posts, talking points, bylines, internal notes, press materials, and executive narratives.
You are comfortable operating as a senior IC and building a function from zero to one.
You care about both external reputation and internal clarity — because great communications should help the world understand the company and help the company understand itself.

Nice To Haves

Agency PR or journalism experience is a plus.
You’ve led communications, PR, executive communications, or media relations for a high-growth B2B SaaS or technology company.
You’ve worked at a strong PR agency and want to move in-house to build the function from the inside.
You’ve been a journalist or worked closely with journalists, especially in tech, startups, business, or enterprise software.
You’ve helped turn company milestones, product launches, founder ideas, or customer momentum into stories that earned attention.
You are excited by the idea of building the communications foundation for one of the fastest-growing AI companies in customer understanding.

Responsibilities

Own Listen’s communications strategy across media relations, executive communications, company announcements, employer brand, and core company narrative.
Develop Listen’s key narratives, talking points, and stories we use with press, customers, candidates, analysts, investors, and internal teams.
Drive media relations across tech and B2B media, identifying the right stories, shaping compelling angles, preparing pitches, and building trusted reporter relationships.
Create high-quality communications materials, including press releases, media kits, fact sheets, executive bios, briefing documents, messaging guides, and interview prep.
Prepare executives and spokespeople for media moments, customer conversations, events, and tough questions so they can stay clear, credible, and on message.
Shape executive thought leadership, including founder narratives, bylines, op-eds, speaking opportunities, social posts, and public-facing POVs.
Partner with leadership on major announcements, including product launches, funding news, customer momentum, research reports, events, and company milestones.
Build Listen’s employer brand for elite technical talent by telling the story of our team, technical ambition, product velocity, and culture of ownership.
Support awards, rankings, analyst briefings, and stakeholder communications that strengthen Listen’s credibility in the market.

Benefits

Full medical, dental, and vision, with plans starting your first day of the month after you join.
FSA/HSA and life insurance available.
Meaningful equity ownership.
$1,000/year to keep learning: Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper.
$600/year for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
$300/month in AI tools: A dedicated budget for the software and GPU credits that make you faster.
A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
Flexible time off: A take-what-you-need vacation policy.
Company offsites (Hawaii this Summer!) and events like our annual holiday party.
As an early member of the team, you'll shape processes from scratch and grow alongside the company.