Founder's Office, Customer Success (New york)

Pear VC • New York, NY

3d • Onsite

About The Position

Optexity is hiring for a flexible, hands-on customer-facing role in New York. This is not a support or sales role; it is intended for someone who wants to start a company someday and wants a front-row seat to building one. The person will represent Optexity to the practices, clinics, and doctors who use its product, spend time on site learning how they work, and bring those insights to the founders to help shape the product. The role spans product, customer discovery, customer success, customer coordination, and some engineering work.

The position is on site in New York, where Optexity's customers are. The hire will work directly with founders and engineers, help onboard and drive usage at customer practices, address customer issues, and contribute to early sales and renewals. New graduates are welcome to apply.

Requirements

• Genuinely wants to start a company someday and wants a front-row seat to building one.
• Strong communication skills and comfort talking with doctors and busy clinic staff.
• Highly organized, follows through, and closes loops.
• Energized by ambiguity and able to take ownership without needing guidance.
• Based in New York or willing to move, and comfortable being on site with customers most days.
• Comfortable with technology and curious about how software is built.

Nice To Haves

• Prior experience in customer success, consulting, startups, product, or operations.
• Familiarity with healthcare, practice operations, or EMR systems.
• Basic technical skills such as SQL, scripting, or working with APIs.
• Prior founder or founding-team experience.

Responsibilities

• Work directly with doctors, practice managers, and clinic staff to understand their workflows and pain points.
• Conduct customer discovery, gather requirements, identify patterns across practices, and translate findings into clear product priorities.
• Help design the product with founders and engineers, and test new features with customers.
• Onboard new practices by coordinating setup, access, integrations, and training.
• Drive product usage by tracking adoption, understanding why users stall, and encouraging more doctors to use the product more often.
• Serve as the single point of contact for customers and close the loop on every issue and request.
• Work with engineers to debug problems, write specifications, and ship small fixes where possible.
• Support early sales and renewals by building trust and relationships with practices.

Benefits

• Direct, daily work with the founders, plus exposure to board and investor conversations.
• A broad view of product, customers, sales, and engineering.
• Real ownership, with scope that grows as the company does.
• Support on the path to starting a company.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed