Wonderful - Forward Deployed Engineer - Monterrey

Silver.dev

10d • Remote

About The Position

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for complex needs, serving customers and employees across voice, chat, email, and back-office systems in any language or cultural context.

As a Forward Deployed Engineer (FDE), you will solve high-impact, real-world problems alongside enterprise customers and own work from first principles through production outcomes. You will work directly with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production. You will own projects end-to-end, from problem definition and system design to launch and iteration, and be accountable for real business impact. This is a hands-on generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI-driven organizations.

The position is remote and requires the employee to be based in Monterrey.

Requirements

• At least 5 years of experience in software engineering or technical problem-solving roles.
• Strong fundamentals in software design and systems thinking.
• Experience working across systems, integrations, and data flows.
• Comfort working directly with customers and owning ambiguous problems.
• Clear communication skills and a strong ownership mindset.
• Curiosity and interest in building AI-powered systems that work in practice.

Nice To Haves

• Experience in forward-deployed, solutions engineering, or customer-facing roles.
• Exposure to AI agents, automation, or conversational systems.
• Experience operating and improving production systems.

Responsibilities

• Partner with customers to understand operational challenges and success criteria.
• Translate open-ended problems into clear technical designs and implementations.
• Build AI agents that integrate with customer systems and perform real tasks.
• Own deployments, including reliability, performance, and continuous improvement.
• Test with real data, measure outcomes, and iterate based on results.
• Collaborate with Product and Engineering to ship high-quality solutions.
• Contribute to tools, documentation, and best practices that scale customer delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed