Forecasting Analyst II

The job overview for this position is that SimpliSafe, a high-tech home security company, is seeking a Forecasting Analyst to join their Customer Experience department. The analyst will be responsible for building, maintaining, and owning forecasts for important metrics within the department. This role involves collaborating with the Customer Experience Analytics team, partnering with senior-level stakeholders, identifying forecast drivers, improving model accuracy, understanding business activities' impact on forecasted variables, and publishing monthly forecasts. The success of the analyst will be measured by forecast accuracy.

• Assist in building and maintaining 1 or more different forecasts for critically important variables within SimpliSafe’s Customer Experience department
• Develop strong relationships with key partners in loyalty, growth, customer marketing, and contact center teams
• Utilize SQL to gather and analyze data for use in the modeling process
• Work with stakeholders and consumers of forecast output to gain deep understanding of planned business activities and macro factors, and quantitatively incorporate these elements into forecasting work
• Investigate and quantify potential drivers of forecast error, present findings, and devise methods to reduce error with each subsequent reforecast
• Understand and adapt to a constantly changing operating environment
• Deliver forecasts within an accuracy band established with stakeholders
• Develop and execute a plan for continually improving forecast accuracy over time

• Bachelor's degree (preferably in statistics, mathematics, or a similar quantitative field)
• Minimum of 1-2 years of experience in data analytics and/or forecasting
• Proficiency in SQL (or similar database query languages)
• Proficiency in Microsoft Excel and PowerPoint
• Experience with Tableau (or similar BI platforms)
• Solid understanding of statistics
• Excellent analytical skills
• Strong interpersonal skills
• Ability to clearly communicate across all levels of the organization

• Competitive salary and benefits package
• Opportunity for professional growth and development
• Work in a constantly changing operating environment
• Deliver forecasts within an established accuracy band
• Continual improvement of forecast accuracy over time
• Bachelor's degree in a quantitative field preferred
• Minimum 1-2 years of experience in data analytics and/or forecasting
• Proficiency in SQL, Microsoft Excel, and PowerPoint
• Experience with Tableau or similar BI platforms
• Solid understanding of statistics
• Excellent analytical skills
• Strong interpersonal skills
• Ability to communicate clearly across all levels of the organization
• Formal exposure to machine learning modeling applications preferred
• Experience with Python or similar scripting languages preferred
• Experience working in a consumer products or subscription business preferred
• Equal opportunity employer
• Support for qualified individuals with disabilities