Food Service Warehouse Supervisor

SSA Group • Nashville, TN

19d

About The Position

The Food Service Warehouse Supervisor manages all warehouse functions and operations for the Retail Department. The role leads the warehousing plan, maintains accessible and accountable merchandise storage, monitors inventory and product quality, and receives and processes merchandise deliveries. The supervisor ensures products are priced and labeled promptly, merchandise is handled and transported properly, and the warehouse remains clean, safe, and organized. The position also supports merchandising and sales, processes information and merchandise through a POS system, and manages invoice initialization and processing using Accounts Payable software.

The supervisor recruits, hires, integrates, supervises, evaluates, develops, and coaches team members, while handling related documentation and employee exits. They partner with vendors to resolve invoice or shipment discrepancies and arrange emergency shipments when needed, and provide stock-level feedback to the Warehouse Manager. The role supports management and works with the broader team to deliver welcoming guest and client experiences, uphold company policies and safety standards, and comply with applicable laws.

The position promotes an inclusive and supportive workplace, sustainability and conservation practices, and community engagement. Other tasks may be assigned as operational circumstances require. The posting notes that applicants must be at least 18 years old and accepts all educational backgrounds. Applications are reviewed on a rolling basis until the position is filled.

Requirements

• At least two years of retail experience.
• Three to five years of warehouse experience.
• Must be at least 18 years old; all educational backgrounds are accepted.
• Strong interpersonal and communication skills, including the ability to communicate with the team, Executive Chef, General Manager, and HQ personnel as needed.
• Proven leadership skills and an understanding of team building, team development, and fostering partnerships.
• Exceptional problem-solving and decision-making skills, with the ability to stay organized.
• Organizational and planning skills.
• Ability to remain flexible in a fast-paced environment.
• Computer and/or inventory system knowledge.
• Physical ability to stand and walk for extended periods and move and handle boxes weighing 35–50 pounds or more as operationally necessary.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• A valid driver’s license and satisfactory DMV check are required when driving a company vehicle and/or golf cart within the scope of employment.

Responsibilities

• Develop and implement storage systems, policies, and procedures to use warehouse space and storage areas efficiently.
• Contact vendors to reconcile invoice discrepancies, shortages, and over-shipments, and arrange emergency shipments or requisitions.
• Recruit and hire talent; integrate, supervise, evaluate, develop, and coach team members; issue documentation; and manage employee exits.
• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Support the management team and lead the warehousing plan to ensure merchandise is accessible and accountable.
• Monitor stock levels and provide feedback to the Warehouse Manager.
• Manage in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Support merchandising to maximize sales, use promotional items or suggestive selling when on the floor or covering breaks, and identify sales opportunities by analyzing product sales as needed.
• Perform the steps of SSA EXTRA Guest Service.
• Uphold training and daily operational expectations for department staff to ensure SSAfety standards are met.
• Manage warehouse functions and operations for the Retail Department.
• Oversee product quality, product levels, and inventory.
• Receive and process merchandise deliveries.
• Ensure merchandise is properly priced and labeled in a timely manner.
• Handle and transport merchandise with proper care.
• Assist with maintenance and repair of the warehouse facility and equipment as necessary.
• Accurately process information and merchandise through a POS system.
• Manage Accounts Payable software for invoice initialization and processing.
• Promote an inclusive and supportive approach within the unit and brand team, help remove barriers, and empower team members’ growth and opportunities.
• Support sustainability and conservation efforts, and share knowledge with unit staff as appropriate.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other tasks as deemed necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility conditions.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed