Food Service - Supervisor

SSA Group, LLC • San Antonio, TX

7d • $16

About The Position

The Food Service Supervisor oversees a food service location or assigned zone, ensuring daily operations are properly stocked, prepared, staffed, and run to established standards. The role supports smooth service, food safety and quality, product availability and merchandising, and a welcoming guest experience. The supervisor works hands-on to support operations and fills staffing or task gaps as needed.

The position assigns and coaches associates, supports employee training and performance reviews, manages breaks, communicates daily operational information, and plans staffing, preparation, and tasks with direct reports. It monitors product production and waste, maintains storage and work areas, and inspects, cleans, and performs routine maintenance on equipment. The supervisor also ensures applicable laws and company policies are followed, promotes inclusion and sustainability practices, and supports community engagement. This role may perform other tasks as needed.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with the General Manager and personnel.
• Proven leadership skills and understanding of team building and development, while fostering partnerships with other branch managers.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Multitasking, attention to detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach; takes initiative and uses tact and diplomacy.
• Computer knowledge and skills for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as required; ability to lift and perform the job's functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• 1–2 years of quick-service management and/or operations supervisory experience preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in line with 452 Hospitality.
• Ensure the assigned location or zone is adequately stocked, prepared, and staffed for daily operations, coordinating with direct reports to fill gaps as necessary.
• Oversee daily operational duties and ensure quick service, food service, safety, quality, product availability, merchandising, and guest service standards are met.
• Support the creation of daily preparation and item lists and delegate work to employees.
• Provide hands-on operational support and fill gaps as necessary to maintain smooth service.
• Assign duties to associates and coach them through projects, daily tasks, and guest interactions.
• Respond actively and efficiently to guest feedback.
• Apply food and beverage knowledge, including food temperatures, FIFO rotation, safe food handling, storage and labeling, safe alcohol service, sanitation, and area cleanliness.
• Maintain organization in outlet storage areas and back dock spaces in the assigned zone.
• Check in with outlets daily and ensure information from morning preshift meetings is communicated to team members across the zone.
• Limit and control waste by maintaining appropriate preparation levels and tracking waste in provided logs.
• Maintain product consistency and serve products according to operations and culinary team standards.
• Create and communicate plans for the next day covering staffing, preparation, and task lists.
• Implement product merchandising standards set by the Operations team.
• Monitor and control production of products in the assigned zone, including items such as popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items.
• Support personnel duties, including training new employees, issuing performance reviews, and coaching employee performance with oversight from the Operations Manager.
• Oversee employee breaks and rest breaks.
• Inspect equipment and perform routine maintenance and cleaning as needed.
• Help the team complete daily tasks in a timely manner.
• Remain knowledgeable of and supervise in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units, remove barriers, and empower team member growth and opportunity.
• Lead by example in sustainability and conservation efforts, apply knowledge of these efforts in business operations, and provide opportunities to teach unit staff.
• Support community efforts through engagement activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements (age 21 or older, after one year of employment and 1,000 hours worked, with enrollment during open enrollment periods).
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed