Food Service - Supervisor

SSA Group • San Antonio, TX

6d

About The Position

The Food Service Supervisor oversees the daily operation of an assigned food service location or zone, helping deliver warm, welcoming, and memorable experiences for guests and clients. The role ensures outlets are stocked, prepared, and staffed; service, food safety, quality, merchandising, product availability, and guest service standards are met; and employees are assigned, coached, and supported in completing daily work. The supervisor coordinates preparation and staffing plans, monitors product production and waste, communicates operational information across the zone, and helps maintain clean, safe, organized work areas and storage spaces.

The position also supports personnel oversight, including training new employees, providing performance feedback under the operations manager’s oversight, and coordinating employee breaks. The supervisor inspects and cleans equipment, performs routine maintenance as needed, responds to guest feedback, and follows applicable laws and company policies. It requires varied hours and days, including nights, weekends, and holidays as needed, and physical ability to stand for extended periods and handle boxes weighing 10–35 pounds.

SSA describes its hospitality approach as 452 Hospitality, centered on people, innovation, operational intelligence, and creating lasting moments for partners and their communities. The supervisor is expected to support inclusion, belonging, sustainability and conservation efforts, and community engagement. The role reports to the Food Service Operations Manager(s).

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with the General Manager and personnel.
• Proven leadership skills and an understanding of team building and development, while fostering partnerships with other branch managers.
• Strong problem-solving and decision-making skills, with the ability to stay organized.
• Multitasking, attention to detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and self-motivated approach, using tact and diplomacy.
• Computer knowledge and skills for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as necessary; ability to perform the role’s stated functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• 1–2 years of quick service management and/or operations supervisory experience preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Ensure the assigned location or zone is adequately stocked, prepared, and staffed for daily operation, working with direct reports to fill staffing needs.
• Oversee daily operational duties and ensure quick service, food service, safety, quality, availability, merchandising, and guest service standards are met.
• Support the development of daily preparation and item lists and delegate tasks to employees.
• Support operations directly and fill operational gaps as needed to maintain smooth service.
• Assign associates to duties and coach them through projects, daily tasks, and guest interactions.
• Respond actively and efficiently to guest feedback.
• Apply food and beverage practices, including safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation, and cleanliness.
• Maintain organization in outlet storage areas and back dock spaces within the assigned zone.
• Check in with outlets daily and ensure information from morning preshift meetings is communicated to team members across the zone.
• Limit and control waste by maintaining appropriate preparation levels and tracking waste in provided logs.
• Maintain product consistency and serve products according to standards set by operations and culinary teams.
• Create and communicate next-day plans for staffing, preparation, and task lists with direct reports.
• Implement product merchandising standards set by the Operations team.
• Monitor and control production of products in the assigned zone, including items such as popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items.
• Support personnel oversight, including training new employees, issuing performance reviews, and coaching employee performance under the operations manager’s oversight.
• Oversee employee break and rest-break management.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Help the team complete daily tasks on time.
• Remain knowledgeable of and supervise in accordance with applicable local, state, and federal laws.
• Perform other tasks as necessary; maintain a clean, safe, and organized work environment; and uphold company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units, remove barriers, and empower team-member growth and opportunity.
• Lead by example in sustainability and conservation efforts, apply relevant practices in business operations, and provide opportunities to teach unit staff as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program provides access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, one year of employment, 1,000 hours worked, and enrollment during open enrollment periods.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed