Food Service Supervisor

A&W Restaurants • Victoria, BC

17d • Onsite

About The Position

A&W in Victoria, BC, is seeking full-time, permanent, Food Service Supervisors, to start immediately in our Langford location - Island Burgers Inc. (2430 Millstream Road). This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards.

Requirements

• Completion of secondary school or equivalent is required.
• Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.
• FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
• Strong communication, conflict resolution, and organizational skills.
• Ability to work in a fast‑paced environment and make sound decisions under pressure.
• Applicants must be legally authorized to work in Canada.

Nice To Haves

• Previous supervisory or leadership experience in a food service environment preferred.

Responsibilities

• Ensure the safety and well-being of all customers and staff.
• Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
• Open and/or close the restaurant, including handling float and safe access.
• Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.
• Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
• Make decisions that balance food quality, service times, labour cost, and operational efficiency.
• Maintain records and complete required daily paperwork and shift documentation.
• Support training, coaching, and onboarding of new employees.
• Address performance concerns professionally, escalating when appropriate.
• Ensure adherence to sanitation, hygiene, and safe food handling protocols.
• Complete daily and weekly accounting administration tasks as required.
• Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage.
• Apply cash-handling procedures and principles of cost control, including food and labour cost awareness.
• Assist in maintaining records of stock, sales, wastage, and repairs.
• Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.
• Ensure safe food handling practices are consistently followed.
• Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.
• Manage guest concerns, incidents, or complaints using service recovery guidelines.
• Ensure team appearance and professionalism meet A&W standards.

Benefits

• Optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance
• Optional, employee‑contributed Group RRSP

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED