Food Service Supervisor

University of Wisconsin Madison•Madison, WI

19d•Onsite

About The Position

University Housing is seeking Food Service Supervisors to help lead the production of safe, high-quality food in residential dining facilities on the UW-Madison campus. Supervisors help ensure dining and catering services meet customer satisfaction and departmental goals in a high-volume, dynamic student residential dining and catering environment. The role serves residents of the University Residence Halls as well as UW-Madison students, faculty, staff, and the general public. The position involves preparing food and beverages according to menus, production sheets, and recipes; supporting marketplace and catering operations; providing customer service and food-related information; coordinating staff activities; and maintaining safe, clean kitchen operations. The position is full-time and ongoing, and work is performed in person at a designated campus location. Schedules typically consist of five 8-hour shifts per week, which may fall on any day and may rotate every other weekend. Schedules may be adjusted to operational needs, including during summer and winter breaks, and will be set with selected candidates at the time of offer. The starting hourly wage is $22.50 or higher depending on qualifications. The position includes night and weekend shift differentials, a free meal for every shift, and a $1,000 referral bonus for each person hired. Employees may also receive vacation, holiday, and sick leave; insurance and savings account options; and retirement benefits. A current ServSafe Manager certification is required, or the ability to obtain certification within the first six months of appointment. A valid driver's license meeting UW Risk Management standards is required for catering positions and preferred for in-unit positions.

Requirements

Two years of food service experience in a professional kitchen setting.
Current ServSafe Manager certification, or ability to become certified within the first six months of appointment.
For catering positions, a valid driver's license meeting UW Risk Management standards is required; for in-unit positions, it is preferred.

Nice To Haves

Six months of supervisory experience in a professional kitchen or catering setting.
Three or more years of food service experience in a professional kitchen or catering setting.
Associate’s degree preferred.
A valid driver's license meeting UW Risk Management standards for in-unit positions.

Responsibilities

Prepare food, including display cooking, and beverages according to menus, production sheets, and recipes for marketplaces and on- and off-site catering.
Perform duties in a high-volume, dynamic student residential dining and catering environment.
Interact with English-speaking customers and provide information about food products, allergens, food safety, food preparation, catering, and related activities.
Provide exceptional customer service and answer customer questions.
Drive food delivery trucks to transport staff and supplies to other units and events.
Complete required logs and reports.
Assist and guide student workers, and assign and coordinate the day-to-day activities of food service staff.
Develop and schedule logistics and menus for daily and catering operations.
Follow federal, state, campus, and local food safety regulations, policies, and procedures.
Clean, inspect, and maintain kitchen equipment and work areas.
Perform routine and non-routine food preparation, including cook-to-order and specialty foods.
Provide support in implementing plans and procedures during emergencies.