Food Service - Supervisor

SSA Group, LLC • Baltimore, MD

24d • $22 - $25

About The Position

SSA Group is hiring a Food Service Supervisor to oversee daily food-service operations within an assigned location or zone. The supervisor ensures the area is adequately stocked, prepared, and staffed; maintains service, food safety, quality, merchandising, and guest-service standards; and helps keep operations running smoothly by assisting with daily work as needed.

The role includes assigning and coaching associates, supporting employee training and performance reviews, managing breaks, communicating daily plans and preshift information, and responding to guest feedback. The supervisor monitors product production, preparation levels, and waste; maintains outlet storage areas and equipment; and ensures work is performed in accordance with company policies and applicable laws. The position also supports inclusive team practices, sustainability and conservation efforts, and community engagement.

SSA describes its hospitality approach as 452 Hospitality, centered on people, innovation, and operational intelligence to create memorable experiences for guests and clients. The position requires varied hours, including nights, weekends, and holidays as needed, and involves extended periods of standing and handling boxes weighing 10–35 pounds. Previous quick-service management or operations supervisory experience is preferred, but all educational backgrounds are eligible.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with the General Manager and personnel.
• Proven leadership skills and understanding of team building and development, while fostering partnerships with other branch managers.
• Exceptional problem-solving and decision-making skills, with strong organizational ability.
• Multitasking, attention to detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• A team-oriented, personable, professional, upbeat, and energetic approach; takes initiative and uses tact and diplomacy.
• Computer knowledge and skills sufficient for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed.
• Ability to perform the functions and duties described for the role.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• 1–2 years of quick-service management and/or operations supervisory experience preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client in keeping with 452 Hospitality.
• Ensure the assigned location or zone is adequately stocked, prepared, and staffed for daily operations.
• Oversee operational duties and ensure quick service, food safety and quality, product availability, merchandising, and guest-service standards are met.
• Support the creation of daily preparation and item lists, delegating work to employees as appropriate.
• Assist with operations and fill staffing or workflow gaps as necessary to maintain smooth service.
• Assign associates to duties and coach them through projects, daily tasks, and guest interactions.
• Respond efficiently to guest feedback.
• Apply food and beverage practices, including safe food temperatures, FIFO rotation, safe food handling, storage and labeling, safe alcohol service, sanitation, and cleanliness.
• Maintain organization in outlet storage areas and back dock spaces within the assigned zone.
• Check in with outlets daily and ensure information from morning preshift meetings is communicated to team members across the zone.
• Control waste through appropriate preparation levels and daily tracking using waste logs.
• Maintain product consistency and serve products according to standards set by operations and culinary teams.
• Create and communicate next-day plans for staffing, preparation, and tasks with direct reports.
• Implement product merchandising as directed by the Operations team.
• Monitor and control production of products in the assigned zone, including items such as popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items.
• Support personnel oversight, including training new employees and issuing performance reviews.
• Coach employees on performance with oversight from the Operations Manager.
• Oversee employee meal and rest breaks.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Help the team complete daily tasks on time.
• Remain knowledgeable of and supervise in accordance with applicable local, state, and federal laws.
• Perform other tasks as necessary and maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and maintain networking across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Lead by example in sustainability and conservation efforts, apply knowledge of those efforts in business operations, and provide opportunities to teach unit staff as needed.
• Engage with SSA and the unit in community efforts and activities focused on giving back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, one year of employment, and 1,000 hours worked; enrollment is available during open enrollment periods.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed