Food Service - Supervisor

SSA Group, LLC • Cincinnati, OH

19d • $16 - $20

About The Position

The Food Service Supervisor oversees food service operations within an assigned location or zone, ensuring guest service, food quality and safety, product availability, merchandising, staffing, and daily operational standards. The role supports smooth service by preparing and delegating daily tasks, assisting employees as needed, responding to guest feedback, managing waste, and communicating plans for staffing and preparation. The supervisor also supports personnel development, manages breaks, inspects and maintains equipment, and ensures compliance with applicable laws and company policies. The role promotes inclusive and supportive teams and contributes to sustainability, conservation, and community engagement efforts.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with the General Manager and personnel.
• Proven leadership skills and understanding of team building and development, while fostering partnerships with other branch managers.
• Exceptional problem-solving and decision-making skills, with the ability to stay organized.
• Multitasking, attention to detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, takes initiative, and uses tact and diplomacy.
• Computer skills sufficient for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting and performing the role’s functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• 1–2 years of quick-service management and/or operations supervisory experience preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Ensure the assigned location or zone is stocked, prepped, and staffed for daily operations.
• Oversee operational standards for quick service, food safety and quality, product availability, merchandising, and guest service.
• Support creation of daily preparation and item lists, delegating tasks as needed.
• Assist operations and fill staffing or service gaps to ensure smooth operations.
• Assign duties to associates and coach them through projects, daily tasks, and guest interactions.
• Respond efficiently to guest feedback.
• Apply food and beverage practices including safe food temperatures, FIFO rotation, safe handling, storage and labeling, safe alcohol service, sanitation, and cleanliness.
• Maintain organizational upkeep of outlet storage and back dock areas within the assigned zone.
• Conduct daily outlet check-ins and ensure information from morning pre-shift meetings is communicated to team members.
• Control waste through appropriate preparation levels and daily waste-log tracking.
• Maintain product consistency and serve products according to operations and culinary standards.
• Create and communicate plans for the following day covering staffing, preparation, and task lists.
• Implement product merchandising standards set by the Operations team.
• Monitor and control production of products in the assigned zone, including items such as popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items.
• Support personnel oversight, including training new employees and issuing performance reviews.
• Coach employees on performance with oversight from the operations manager.
• Oversee employee meal and rest break management.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Help the team complete daily tasks in a timely manner.
• Supervise in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Help remove barriers and empower team members’ growth and opportunities.
• Model sustainability and conservation efforts, communicate their business application, and support teaching staff about them.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed