Food Service Retail Associate

Riverside Hospital•Gloucester, VA

About The Position

The Food Service Retail Associate provides courteous, prompt service to retail customers and supports accurate food preparation, service-line setup, and food presentation. The role requires knowledge of cash-handling procedures and competence with point-of-sale register hardware and software, as well as working knowledge of food sanitation and safety practices. The associate helps maintain a safe work environment for team members and customers while supporting timely, consistent meal service across retail locations.

Requirements

High school diploma or GED.
Required Virginia State ANSI-approved Allergen Awareness certificate program certification within 180 days.
Required Virginia State ANSI-approved Food Handlers certificate program card within 30 days, or Virginia State ANSI-approved Food Protection Manager certification.
Knowledge of food safety, infection control, sanitation, and food-storage practices.
Ability to operate a POS register and follow cash-handling procedures.
Ability to perform food preparation and operate kitchen equipment.

Nice To Haves

One year of food-service experience in retail and/or food preparation.

Responsibilities

Provide consistent, high-quality meal service to retail customers.
Set up, replenish, and break down service lines and stations in accordance with department policies and procedures.
Assist team members with tasks and customer service, and communicate with the kitchen team to help avoid service delays.
Operate the POS cash register, count the register accurately, make bank deposits, and follow cash-handling procedures.
Prioritize customer service and interact positively with team members to provide seamless, timely, and accurate meal service.
Apply basic food-preparation techniques, including receiving, storing, preparing, holding, and chilling food items; use weights and volume measurements.
Complete preparation work such as slicing lunch meat, chopping fruits and vegetables, preparing salads and sandwiches, cooking short-order grill items, preparing specialty pizza, and making hot and cold specialty coffee and tea beverages.
Serve customers in retail locations using appropriate food presentation, portion control, and plating techniques.
Operate kitchen equipment and properly clean and sanitize equipment.
Maintain cleanliness in food preparation, service, and customer retail areas.
Comply with food safety, infection-control, sanitation, temperature, quality, and storage requirements and department policies and procedures.
Follow first-in/first-out storage practices, label and date products according to policy, and alert management to discrepancies.