Food Service Representative - Rotating Weekends - FT - 6:30am-6:30pm

Northeast Georgia Health System•Gainesville, GA

2d•Onsite

About The Position

The Food Services Representative (FSR) is primarily a hospitality role responsible for patient meal service, including retrieving meal selections, checking tray accuracy, delivering meals, helping patients set up meals, supporting patient satisfaction, and stocking and maintaining unit pantries. The role requires kindness and respect toward patients and the ability to read, understand, and follow directions, diet orders, tray cards, and work assignments. The FSR performs routine and repetitive tasks despite frequent interruptions and uses numerical skills for recipe preparation and measuring cleaning agents and chemicals. Good motor coordination and manual dexterity are needed for food preparation, tray service, handling soiled dishes, operating dietary equipment, and cleaning. The FSR must be willing to work flexible hours during emergencies and remain patient and tolerant toward guests, staff, patients, and family members. The position also supports cooks with meal preparation and service, assists with food and supply receiving and storage, follows departmental policies and applicable regulations, and observes safety, hygiene, and reporting procedures.

Requirements

One year of customer service-related experience is required.
Good interpersonal skills.
Ability to use a cash register computer system.
Ability to count back change.
Ability to read, understand, and follow directions, diet orders, tray cards, and work assignments.
Numerical ability for recipe preparation and accurate measuring of cleaning agents and chemicals.
Good motor coordination and manual dexterity.
Ability and willingness to perform routine, repetitive tasks with frequent interruptions.
Willingness to work flexible hours during emergency situations.
Ability to remain patient and tolerant toward guests, staff, patients, and family members.
Ability to perform job-related reading, writing, reasoning, talking, and keyboarding.

Nice To Haves

High school diploma or GED.

Responsibilities

Maintain a neat, clean, and well-groomed appearance.
Visit patient rooms and retrieve meal selections before meal deliveries.
Assemble, deliver, and pick up patient trays; promptly deliver late trays as needed.
Deliver ordered nourishments, snacks, and tube feedings.
Perform assigned work routines using dietary utensils, supplies, and equipment.
Assist the Cook with meal preparation and service.
Arrange tray cards, load food carts, and serve meals.
Wash and store dishes, follow cleaning schedules, and perform scheduled cleaning duties.
Follow Federal and State long-term care regulations and Dietary Department policies and procedures.
Assist with receiving and storing food and supplies as needed.
Report supply or equipment needs, damaged or loose fixtures, flooring or tiling needing repair, and unsafe or malfunctioning equipment using established procedures.
Perform work correctly and safely and observe rules of conduct.
Practice safety and other procedures, including universal precautions, fire and disaster response, MSDS, and CQI practices.
Submit two suggestions per year to the CQI program and perform CQI monitoring as assigned.
Use required safety equipment, follow safety rules, and know where MSDS information is located.
Maintain personal hygiene according to departmental policy, including proper handwashing, observing the hospital no-smoking policy, wearing a hairnet or hat in food production areas, and maintaining a neat appearance.