Food Service - Huck's Food Service Hourly Manager
About The Position
The Food Service Manager is responsible for the proper and efficient operation of the food service department in accordance with company policy. The role ensures that the department is profitable while maintaining high standards of quality and customer service. Huck’s is a 100% employee-owned company and emphasizes fast, friendly customer service, cleanliness, and treating customers as the most important people in its stores. The manager oversees department readiness and staffing, customer service, communications, compliance, expense control, paperwork, inventory, personnel practices, training, security, merchandising, maintenance, and safety. The role also promotes the Huck’s Bucks Loyalty app, explains its benefits to customers, monitors transactions for potential misuse, and helps customers use the app. Management may revise the duties or assign other tasks as circumstances change.
Responsibilities
- Ensure the food service department is open and ready for business during scheduled operating hours.
- Schedule associates effectively to meet business demands using a fixed schedule.
- Provide customers with prompt and courteous service.
- Communicate effectively with store associates and management.
- Follow federal, state, and local laws and ordinances related to department operations.
- Model appropriate conduct for other store associates.
- Control department variable expenses.
- Ensure associates wear proper uniforms and provide prompt, courteous customer service.
- Complete paperwork accurately and on time.
- Maintain inventory and loss within company guidelines, and conduct inventories as directed by management.
- Ensure associates accurately record all hours worked.
- Treat associates with dignity and respect and use proper personnel-management techniques.
- Ensure associates receive breaks.
- Advise the Store Manager of personnel situations or policy violations that adversely affect store operations.
- Train new associates to perform their job duties properly.
- Ensure associate shift procedures are followed.
- Maintain a safe shopping and working environment and ensure safety rules and protective equipment requirements are followed.
- Ensure the current sign program is posted when it begins and that current plan-o-grams are used.
- Communicate special needs or requests to the Division Manager.
- Order merchandise to prevent out-of-stocks and maintain proper inventory levels as directed.
- Maintain the food service department’s appearance to company standards, including clean display cases and glass.
- Report maintenance problems that cannot be corrected immediately to the Store Manager.
- Keep food service areas clean and follow sanitation procedures.
- Ensure ladders are used properly, lifting procedures are followed, and wet-floor signs are used according to company policy.
- Promptly report accidents to the Store Manager and corporate office.
- Promote the Huck’s Bucks Loyalty app and explain the benefits of signing up and using it.
- Monitor transactions for potential misuse of loyalty points or discounts.
- Help customers sign up for and use the app for discounts and redemptions.
Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health, dental, vision, and life insurance.
- Employee Stock Ownership Plan (ESOP).
- 401(k) with company match.
- Paid time off.
- Paid holidays.
- Career advancement opportunities.
- Professional development opportunities.
- Employee discounts for food and fuel.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
