About The Position

The Food Service Manager is responsible for the proper and efficient operation of the Food Service Department within company policy, ensuring that the department is profitable and maintains high standards of quality and customer service. The role oversees department operations, associate scheduling and training, bookkeeping, inventory, safety, merchandising, maintenance, sanitation, and customer service. The manager also promotes the Huck’s Bucks Loyalty app and assists customers with using it. Management may revise this job description or require other tasks as circumstances change.

Responsibilities

  • Ensure the food service department is open and ready for business during all scheduled hours.
  • Schedule associates effectively to meet business demands using a fixed schedule.
  • Provide customers with prompt and courteous service and ensure associates do the same.
  • Communicate effectively with store associates and management.
  • Follow federal, state, and local laws and ordinances related to department operations.
  • Model appropriate conduct for other store associates.
  • Control variable department expenses.
  • Ensure associates wear proper uniforms.
  • Complete paperwork accurately and on time.
  • Maintain inventory and loss within company guidelines and conduct inventories as directed by management.
  • Ensure associates accurately record all hours worked.
  • Treat associates with dignity and respect and use proper personnel management techniques.
  • Ensure associates receive breaks.
  • Advise the Store Manager of personnel situations or policy violations that adversely affect store operating performance.
  • Train new associates to complete their job duties properly.
  • Ensure associate shift procedures are followed and maintain a safe shopping and working environment.
  • Ensure safety rules are followed and protective equipment is used.
  • Ensure current signage programs are posted when they begin and current plan-o-grams are used.
  • Communicate special needs or requests to the Division Manager.
  • Order merchandise effectively to prevent out-of-stocks and maintain proper inventory levels as directed.
  • Maintain food service appearance according to company expectations and standards; keep display cases and glass clean.
  • Report maintenance problems that cannot be corrected immediately to the Store Manager.
  • Keep food service areas clean and follow sanitation procedures.
  • Ensure ladders and lifting procedures are used according to company policy, wet-floor signs are used, and accidents are promptly reported to the Store Manager and corporate office.
  • Promote the Huck’s Bucks Loyalty app, communicate its benefits, monitor transactions for potential misuse of points or discounts, and assist customers with signing up and using the app for discounts and redemption.

Benefits

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health, dental, vision, and life insurance.
  • ESOP.
  • 401(k) with company match.
  • Paid time off.
  • Paid holidays.
  • Career advancement opportunities.
  • Professional development opportunities.
  • Employee discounts for food and fuel.
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