Food Service Manager - Aroma Joes

Global Partners LP•Newport, NH

7d•$49,000 - $57,000

About The Position

The Food Service Manager (FSM) manages all aspects of the food service and beverage operation, ensuring efficient execution of fresh food programs in compliance with corporate and regulatory guidelines. The role supports the Store Manager in running the store and works with the SOM to train Guest Service Associates. The FSM maintains a safe, sanitary, and appetizing food service environment and ensures an exceptional guest experience. The role is responsible for selecting, developing, and training department associates. At Global Partners, the company’s work is guided by a commitment to customers, guests, communities, and coworkers. The company describes its approach as fueling communities responsibly and sustainably and creating shared value. The FSM oversees food service programs, performance, profitability, inventory, equipment, facilities, marketing initiatives, staff training, and execution of safety, security, quality, and operational policies. The position requires availability across shifts, weekends, and holidays based on business needs, and includes physical activity such as standing, walking, reaching, bending, and lifting up to 50 pounds.

Requirements

Leadership experience is required.
Experience selecting and training staff, managing performance, building sales, scheduling, and managing expenses.
Ability to work individually and in a team environment, with little or no supervision.
Excellent oral and written communication skills and guest service skills.
Detail-oriented, with excellent organizational skills and critical-thinking and root-cause problem-solving abilities.
Ability to handle multiple projects simultaneously and independently; proven self-starter with demonstrated decision-making ability.
Understanding of store finances and awareness of their impact on the business.
Excellent relationship-building, interpersonal, and leadership skills.
Ability to learn and use the store’s technology.
Ability to stand, walk, handle items, reach horizontally, and grasp firmly repeatedly throughout a shift.
Ability to reach above the shoulder and below the waist, push buttons, bend, stoop, squat, crouch, kneel, and push frequently throughout a shift.
Ability to lift and carry up to 50 pounds.
Availability to work all shifts, weekends, and holidays based on business needs.
Proven and consistently demonstrated skills in exceptional guest service, relationship building, effective communication, and training.

Nice To Haves

High school diploma or GED equivalent preferred.
Leadership experience in a food service environment preferred.

Responsibilities

Ensure a pleasant shopping experience, respond to guest complaints and inquiries, solicit guest feedback, and develop plans to meet guest expectations.
Ensure 24/7 execution of food service programs, including ordering, production planning, product handling, and display.
Meet or exceed food service and beverage performance and profitability goals in accordance with corporate objectives.
Execute food service efficiencies and ensure planograms are used and followed.
Oversee product and supply inventory and ordering, and ensure routine maintenance and upkeep of food service equipment and facilities.
Analyze food service results and trends, prepare action plans to build on strengths and address opportunities, and execute those plans.
Maintain expertise in food service marketing programs, campaigns, strategies, and initiatives, and educate food service associates about them.
Train, coach, and manage the performance of food service Guest Service Associates; assist with recruiting, hiring, training, associate engagement, and performance management for food service associates and the store team; recognize and reward associates.
Execute the corporate training plan for store staff and conduct hands-on training to ensure associate proficiency.
Ensure execution of established safety, security, quality, and store operations policies, procedures, and practices.