Food Service Manager

Hy-Vee, Inc. • Kansas City, MO

13d • Onsite

About The Position

The Food Service Manager leads the store’s food service operation, overseeing food quality, staffing, menus, inventory, and profitability across the Market Grille, Mia Italian, Hy-Chi, and related departments. The role works with chefs and department managers to provide innovative, high-quality food at competitive prices and build a team culture focused on hospitality and excellence.

The manager oversees daily food service operations, including menu planning, purchasing, food cost and portion control, food safety, cleanliness, staffing, scheduling, customer service, and sales performance. The position also supports marketing and special restaurant functions, addresses customer complaints, and coordinates equipment maintenance and repairs. The work takes place in a fast-paced store kitchen and restaurant environment, leading a team throughout the shift.

Requirements

• High school diploma or equivalent experience required.
• One year of similar or related experience required.
• Excellent hospitality skills and a genuine passion for outstanding customer and guest experiences.
• Ability to lead and develop a team while maintaining high standards and a positive, energetic work environment.
• Ability to solve practical problems and interpret instructions across varied situations with limited standardization.
• Math skills, including fractions, decimals, and percentages, for cost analysis, pricing, and scheduling.
• Ability to file, post, and organize materials; conduct interviews; and confidently guide and direct team members.
• Clear, professional communication with customers, team members, vendors, and store leadership.

Nice To Haves

• Sanitation and food safety coursework is encouraged.

Responsibilities

• Provide prompt, friendly customer service and make customer interactions positive.
• Oversee food quality and presentation across Market Grille, Mia Italian, Hy-Chi, and Kitchen departments.
• Work with chefs and personnel to plan menus and select or create menu items based on cost analysis.
• Oversee inventory and coordinate efficient provisioning and purchasing of supplies.
• Estimate food and beverage costs, supervise portion control, and minimize waste through quantity management.
• Check food preparation and service for consistent quality.
• Set and uphold standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
• Review daily production lists, assign employee tasks, and check the kitchen for cleanliness, repairs, and safety needs.
• Ensure food display cases are rotated and replenished and staffing is adequate for customer needs.
• Direct hiring, training, and scheduling of food service personnel.
• Analyze weekly and monthly sales trends, compare results to actuals, prepare ad projections, and write ads.
• Work with management on marketing, advertising, and special restaurant functions.
• Monitor staff and customers for compliance with health, safety, and liquor regulations.
• Investigate and resolve complaints about food quality and service.
• Arrange equipment maintenance, repairs, and other services.
• Follow food safety guidelines and ensure department employees comply.
• Assume food service employee supervisory duties when a Department Manager or Assistant Department Manager is absent.
• Follow Hy-Vee policies and individual store guidelines.
• Report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED