Food Service Manager

Albertsons Companies • Norwood, MA

3d • Onsite

About The Position

The Food Service Manager oversees daily Food Service Department operations, driving sales and maintaining high standards for customer service, food quality, merchandising, food safety, and department readiness. This is a fast-paced, hands-on leadership role focused on building an effective team and delivering a reliable, high-quality food service experience.

The manager oversees food preparation, packaging, stocking, displays, ordering, inventory, shrink, production records, and waste reporting. The role also includes scheduling, hiring, training, coaching, and developing associates, while ensuring compliance with sanitation practices, temperature controls, regulatory requirements, company policies, and the Code of Business Conduct. The position requires flexible availability, including early mornings, evenings, weekends, and holidays, and the ability to work in hot and cold environments.

Requirements

• Strong customer-service mindset and passion for food quality.
• Effective leadership, coaching, and communication skills.
• Strong organization, time management, and problem-solving abilities.
• Ability to lead in a fast-paced, high-volume environment.
• Knowledge of food service operations, merchandising execution, and customer service leadership.
• Knowledge of labor planning, scheduling, and performance management.
• Knowledge of inventory management, ordering, and shrink control.
• Knowledge of food safety, sanitation, and compliance oversight.
• Knowledge of food safety standards, sanitation practices, and equipment operation.
• Knowledge of merchandising, inventory management, and customer service best practices.
• Knowledge of store systems, ordering platforms, and basic computer applications.
• Ability to review sales, labor, and shrink data to support planning and prioritization.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in hot and cold temperature environments.
• Ability to safely operate slicers, ovens, knives, scales, and cleaning tools.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, food safety standards, and the Code of Business Conduct.

Responsibilities

• Oversee daily Food Service Department operations, focusing on customer service, food quality, and department readiness.
• Create a fast, friendly, customer-first environment and resolve customer questions, concerns, and special requests.
• Execute merchandising plans, planograms, promotional sets, and seasonal programs.
• Oversee food preparation, packaging, stocking, display presentation, and product quality according to company standards.
• Maintain full, fresh, and visually appealing service case, grab-and-go, and hot case displays.
• Manage ordering, inventory, shrink, production logs, and waste reporting.
• Build and manage schedules aligned with sales volume and labor targets.
• Hire, train, coach, and develop deli associates while promoting teamwork and accountability.
• Ensure compliance with food safety, sanitation, temperature controls, and regulatory requirements.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• Inclusive work environment.
• Benefits may include vision, disability and life insurance, PTO or vacation pay or flexible time off, paid holidays, bereavement pay, and pension and/or 401(k) retirement benefits.
• Associates in this position may be eligible for a quarterly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed