Food Service Manager

Albertsons Companies • Burlington, MA

8d

About The Position

The Food Service Manager oversees daily Food Service Department operations, with responsibility for customer service, food quality, department readiness, sales, merchandising, and operational performance. The role is hands-on and fast-paced, and involves leading and developing associates while maintaining company standards for food preparation, presentation, safety, sanitation, and compliance.

The manager creates a friendly, customer-first environment; oversees ordering, inventory, labor scheduling, production, shrink, and waste reporting; and ensures the department delivers an appealing, reliable food service experience. The role requires flexible availability, including early mornings, evenings, weekends, and holidays, and includes physical work such as lifting up to 50 pounds and working in hot and cold environments.

Requirements

• Strong customer-service mindset and passion for food quality.
• Effective leadership, coaching, and communication skills.
• Strong organization, time management, and problem-solving abilities.
• Ability to lead in a fast-paced, high-volume environment.
• Knowledge of food service operations, merchandising execution, and customer service leadership.
• Knowledge of labor planning, scheduling, and performance management.
• Knowledge of inventory management, ordering, and shrink control.
• Knowledge of food safety, sanitation, and compliance oversight.
• Knowledge of food safety standards, sanitation practices, and equipment operation.
• Knowledge of merchandising, inventory management, and customer service best practices.
• Knowledge of store systems, ordering platforms, and basic computer applications.
• Ability to review sales, labor, and shrink data to support planning and prioritization.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in hot and cold temperature environments.
• Ability to safely operate slicers, ovens, knives, scales, and cleaning tools.
• Flexible availability including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, food safety standards, and the Code of Business Conduct.

Responsibilities

• Oversee daily Food Service Department operations, focusing on customer service, food quality, and department readiness.
• Create a fast, friendly, customer-first environment and resolve customer questions, concerns, and special requests.
• Execute merchandising plans, planograms, promotional sets, and seasonal programs.
• Oversee food preparation, packaging, stocking, display presentation, and product quality in accordance with company standards.
• Maintain full, fresh, and visually appealing service case, grab-and-go, and hot case displays.
• Manage ordering, inventory, shrink, production logs, and waste reporting.
• Build and manage schedules aligned with sales volume and labor targets.
• Hire, train, coach, and develop deli associates while promoting teamwork and accountability.
• Ensure compliance with food safety, sanitation, temperature controls, and regulatory requirements.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off including vacation, holidays, and sick pay; eligibility requirements apply.
• Training, career growth, and development.
• Inclusive work environment.
• Benefits may include vision, disability and life insurance, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility).
• Associates in this position may be eligible for a quarterly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed