Food Service Manager

Meijer • Fort Wayne, IN

5d • $21 - $30

About The Position

The Food Service Manager is responsible for managing all aspects of the Food Service Department, including staff, sales, margins, and labor. The role also involves assisting customers as needed, maintaining a friendly and energetic demeanor, and following the department’s procedural guidelines. The manager oversees daily operations, department financial results, product inventory and presentation, food safety, and customer service.

Requirements

• High school diploma or equivalency degree.
• At least 4 years of professional experience.
• Maintain the highest level of customer service.
• Ability to adapt to a changing, high-volume retail environment and work in a cross-functional team.
• Ability to take initiative when problems arise and adapt to varied situations.
• Advanced attention to detail and ability to prioritize and meet deadlines.
• Excellent written communication and documentation skills.
• Excellent verbal communication and interpersonal skills for working with peers and senior management.
• Knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Ability to multitask and strong organizational skills.
• Ability to lead, support, and contribute to team goals.
• Ability to work varied hours and days as business dictates.
• Familiarity with Health Department guidelines and regulations for grocery retail.
• Advanced knowledge of math, weights, and measures.
• Ability to analyze and interpret company financial statements and results.
• Skill working with food service equipment, including knives, slicers, scales, and ovens.
• Ability to follow and direct the team in following recipes, specifications, and schematics.

Nice To Haves

• 3–5 years of grocery retail experience with Food Service department processes and procedures is preferred.
• Previous experience in the natural foods industry is a plus.

Responsibilities

• Prepare weekly sales and labor projections to maximize sales and profits, and keep department operations within the allowed labor percentage.
• Monitor costs and expenses, including ordering, inventory, weighing procedures, shrink, and ad displays.
• Manage department staff through hiring, training, scheduling, coaching, and performance reviews; ensure staff follow policies and procedures.
• Oversee shift operations and write or approve department work schedules.
• Ensure weekly flyer-ad products are stocked and ready for sale, and order and prepare upcoming ad products.
• Stock food service cases; maintain product presentation, facing, organization, tags, and pricing according to department schematics.
• Maintain cleanliness and safety in food service aisles, storage areas, and work areas, including cleaning shelves and products, addressing spills and hazards, and sweeping.
• Assist customers with purchases, information, and product selection at the food service counter; sell and cross-sell products.
• Receive, inspect, and log products for shipment accuracy, temperature, and quality.
• Monitor product rotation and remove expired, outdated, or spoiled items.
• Balance the food service general ledger and financial statements and manage department margins.
• Oversee pre-inventory preparation, including back stock and matching tags to products.
• Manage department inventory to prevent out-of-stocks and over-stocks.
• Use scales, weights, measures, and tares to weigh and label products accurately; package and wrap products and follow dating procedures.
• Monitor appropriate temperatures throughout production of deli, cheese, and bakery items.
• Maintain strong product knowledge and product preparation skills.
• Regularly walk the department to ensure it remains organized, sanitary, and clean.
• Perform other duties as assigned.

Benefits

• Fresh Thyme Rewards
• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Team member discount
• Career growth opportunities
• Competitive compensation
• Incentive bonus opportunities that may vary based on individual and company performance
• Medical insurance for full-time team members
• Dental insurance for full-time team members
• Life insurance for full-time team members
• 24/7 Employee Assistance Program
• 401(k) plan with employer match
• Continuous professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED