Food Service Manager

Albertsons Companies • Worcester, MA

3d • $21 - $25

About The Position

The Food Service Manager oversees daily Food Service Department operations, driving sales and maintaining high standards for food quality, food safety, merchandising, and customer service. This is a fast-paced, hands-on leadership role responsible for department readiness, operational performance, and delivering an exceptional customer experience. The manager supports, develops, and holds associates accountable while ensuring the department meets company standards and applicable regulatory requirements.

Requirements

• Strong customer-service mindset and passion for food quality.
• Effective leadership, coaching, and communication skills.
• Strong organization, time management, and problem-solving abilities.
• Ability to lead in a fast-paced, high-volume environment.
• Knowledge of food safety standards, sanitation practices, and equipment operation.
• Knowledge of merchandising, inventory management, and customer service best practices.
• Knowledge of store systems, ordering platforms, and basic computer applications.

Responsibilities

• Oversee daily Food Service Department operations, with a focus on customer service, food quality, and department readiness.
• Create a fast, friendly, customer-first environment and resolve customer questions, concerns, and special requests.
• Execute merchandising plans, planograms, promotional sets, and seasonal programs.
• Oversee food preparation, packaging, stocking, display presentation, and product quality in accordance with company standards.
• Maintain full, fresh, and visually appealing service case, grab-and-go, and hot case displays.
• Manage ordering, inventory, shrink, production logs, and waste reporting.
• Build and manage schedules aligned with sales volume and labor targets.
• Hire, train, coach, and develop associates while promoting teamwork and accountability.
• Ensure compliance with food safety, sanitation, temperature controls, and regulatory requirements.

Benefits

• Benefits may include medical, dental, vision, disability, and life insurance; sick pay; PTO/Vacation Pay or Flexible Time Off; paid holidays; bereavement pay; and retirement benefits (pension and/or 401(k) eligibility).
• Associates in this position may be eligible for a quarterly bonus, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed